1/5
posted Apr-04-2011
This was my single worst online shopping experience ever. I purchased a Canon S90 on November 13. They authorized an upgrade to S95, so I shipped the S90 back to them, which they received on Dec 16.
I did not get an update on my order until late January 2011 - after numerous calls and emails throughout that 30+ time period, they finally said they did not have the S95 in stock. They never respond to emails, and when you call, they always place you on hold. One quick tip - if you press the extension to their sales line, you get connected right away. Don't even bother waiting for the customer service extension...
Anyway, instead of sending me a refund, they sent me a separate PayPal payment, and of course PayPal took a seller cut from my money and I didn't get a full refund. I tried and explained to them that this is not a refund and that I did not sell them anything and that I want my full money back. They pretended not to understand what I am saying and later they started ignoring me. I got tired of wasting so much time with them on the phone, and filed a BBB complaint and am writing this review.
Avoid this place at all costs. They are incompetent, rude, unhelpful and not truthful.
If the reviews here do not convince you to avoid this place, also check out their BBB rating: F as of April 2011 (http://www.bbb.org/new-jersey/business-reviews/electronic-equipment-and-suppliers-service-and-repair/butterfly-photo-in-south-plainfield-nj-16006631)
This review was modified by
calvin79 on April 05 2011 11:32:43 AM
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