1/5

posted Oct-21-2010

I ordered scrimmage vests from them. Before I finalized the order, I called them to confirm the difference between the Intermediate and Adult sizes. I was told that the Intermediate Size was for 42 Inch chests and the Adult size for 52 Inch Chests. I then ordered the Intermediate size.

When I received them I noticed that one of the tags on one vest said YOUTH!

I took the vest out of the plastic package and tried to put it on. I COULD NOT. I then decided to pull another vest out of its package. The tag on this said INTERMEDIATE, the size I ordered. However, the vest was the same size as the one that said YOUTH on it. I ordered 10 vests and checked 2. I did not open the rest of the shipment, but the 2 I checked were the wrong size.

I called Epic Sprts to return the items. While on the phone with Ashley, I was told that the vests should be 42 inches which means they should measure 21 inches when placed flat on a surface and measured at the half-way mark between the waist band and the top of the shoulder straps.

When I measured the 2 vest I could not put on earlier, they measured only 16 inches across! THEY WERE NOT THE RIGHT SIZE. I communicated this to Ashely on the phone while I was measuring the 2 vests. After reporting the measurements to her, she told me to return the vests. I stated that I would rather get a FULL credit because of the size issue, and did not trust that I would be shipped the correct size with a replacement order. I told her there appeared to be some kind of manufacturing issue here. YOUTH and INTERMEDIATE vests both measuring only 16 inches accross, and the fact that there was a YOUTH tag on any of the vests at all raised my concerns.

Ashley issued an RMA and had UPS pick up the vests. When Epic Sports received the vests they only issued me 75% of a Full Credit after taking out a 25% restocking fee.

When I called them to ask why, Ashley answered the phone and told me that they checked the vests upon receipt and that the vests were all the right sizes. She said they measured all 10 of them and that they were 21 inches across (for a 42 Inch chest). My eyes popped out of my head as I reminded Ashley that she was on the phone with me when I had measured the 2 vests at only 16 inches across. I also reminded her I could not put them on.

She denied that my measurements were correct and said that they would not credit me the restocking fee. I responded that something is wrong here and that I knew for a fact that MY measurements were correct.

I then told her I would dispute the charge with American Express. Her response was that American Express would not do anything! Rather confrontational.

STAY AWAY from this outfit. I have posted links to what others have said about Epic Sports at other sites on the web. Many of the other reviewer negatives also relate to bad experiences with size issues like mine, and the denial of full credit due to a restocking fee even when its Epic Sports fault.

This company is shady at best with a constant history of terrible customer service and outright deception and denial of problems with their products. They will be out of business eventually. WATCH!

Please cut and paste the following links for what others have said about this company:

http://www.bizrate.com/ratings_guide/cust_reviews__mid--168496.html

http://local.yahoo.com/info-43920626-epic-sports-wichita

http://www.sitejabber.com/reviews/www.epicsports.com

This review was modified by caljamcal on November 05 2010 08:20:34 AM

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1/5

posted Mar-09-2010

Ordered some Verbatim DVD media from them on MArch 7, 2010. Their site said the item was in stock.

They then E-Mailed 2 days later that they do not have the item available to ship at this time and have no immediate plans to restock the item.

They stated that my order has been canceled and my credit card transaction has been voided and would not be charged.

Obviously, something is WRONG with this company as they have done similar things to other customers, as stated by other Reseller Ratings customers concerning this store. Who knows what is going on there.

Tried to call them, and AS EXPECTED a machine picks up and states you cannot leave a message.

STAY AWAY. In a way I am glad. Good Luck dealing with them if you do ever get your merchandise and their is an issue. This is appears to be another shady business in New York. I knew it was risky, but decided to take a chance on a small and cheap item like the Verabtim Media. Would never have bought anything more expensive from them!

I am from NY and grew up not far from their claimed address. I frequently go back, and may pay them a visit to see what is going on there.

Read the other reseller reviews for this company, concerning their current practices, they will not be in business for long. WATCH!

This review was modified by caljamcal on March 16 2010 05:57:28 PM

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5/5

posted Mar-05-2010

I ordered a DVD Burner from Newegg yesterday afternoon and noticed the price had dropped the next morning, and there was now Free Shipping.

However, my DVD Burner still had not shipped. I called Newegg to cancel and reorder the burner at the lower price, and Jacqueline R. courteously and promptly said that they would credit my account with the difference rather than cancel the order.

I have been a customer of Newegg FOR A LONG TIME,and it is service like this that keeps me coming back. THANK YOU Jacqueline R. of NEWEGG! SUPERB customer service once again!! Jim

This review was modified by caljamcal on March 05 2010 07:54:44 AM

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5/5

posted Oct-05-2009

This is a great store for cable and adapter purchases. I have done business with Monoprice.com many times, and each time has been a great experience. Cables seem to be of high quality and packed very well for a great price.

Their Customer Service is also Very Good, although I could not find a phone number on their site, and had to use online chat which I do not like.

When I notified them that they had shorted me 1 Banana Plug. They sent out a replacement right away.

Highly Recommended. Now if they could just get those new version HDMI cables in. I am sure they are working on it!

This review was modified by caljamcal on October 05 2009 08:58:56 PM

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5/5

posted Apr-05-2009

While the store is currently rated in the mediocre range, my experience in dealing with them was great. You can get hold of people on the phone (VERY IMPORTANT, and they resolved a mistake I made concerning my prescription when I ordered. They even called ME after the order to let me know when I would receive the contacts, and to confirm that everything was ok. They seem to be going the extra mile to get their ratings up.
Great prices and good Customer Service in my case. Give them a chance and a try!

Thank You Web Eye Store.

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5/5

posted Mar-30-2009

This was a Preorder for a Heatsink. The Heatsinks are due to arrive tomorrow and I have no doubt that Frozen CPU will process and ship the item quickly. This company has been in business for over a decade and is considered reputable and great to work with, so please do not take my criticism as reason not to order from them!

My criticism here is from the fact that FrozenCPU charged my Credit Card as soon as it was ordered, before the item was even in stock. They really should not be doing this even though it is not illegal. If you then want to cancel your order on a preorder, you get charged 5% for doing this, as stated on their site. Well, if they did not charge my card, they would not have to pay the Credit Card company for the charge, and I could cancel my order for FREE.

This is not a very Customer Friendly Practice. They can try to justify why they do this, but I can tell you I have been buying items online for over a decade, and other reputable companies (a la NewEgg, Amazon, etc) DO NOT DO THIS. They need to CHANGE this practice so people can cancel a preorder without penalty.

Here is what the PCGuide and Others say about this Practice:

"Credit Card Pre-Charge"

"Of all the different policies that differentiate vendors, the one that is probably the most controversial relates to when a vendor charges your credit card on a mail order or online purchase--especially if the item is backordered or cannot ship immediately for some other reason. Some companies will charge your credit card the instant you place your order, even if the item you are ordering is not in stock, and even if they have no idea when or even if it will ship. Others will take your order but charge your card only when the item actually is sent.

I personally do not like it when companies pre-charge credit cards for items they do not have in stock, and I advise that you avoid companies that do this. The companies that have this policy rationalize it in all sorts of ways--they say it is the "only way their system works" or that it "streamlines operations". Well I'm sorry, but having a system that is fair to the customer is the vendor's responsibility. Charging a credit card for an item that is not in stock is just (ab)using the customer's money. It's not fun to pay a credit card bill for an item that hasn't even left the vendor's warehouse yet.

Companies should be allowed a bit of flexibility in the amount of time between when a charge is made and when the item goes out the door, to allow for variances in order processing time and shipping. Especially with large companies, it's not always possible to control the timing down to the hour; the accounting and shipping departments may be in different time zones or even on different continents. If your item ships within 24 hours of the charge being made to the card, that's good service. Even 48 hours is somewhat reasonable.

Beyond a day or two, the item probably isn't in stock, and the company is "floating" your money as the saying goes. Unfortunately, in many jurisdictions it is not illegal to precharge a credit card for an item that is backordered, though in some places it is. You have to check your local statutes. Where it is legal, many credit card merchant service companies specifically disallow this practice as a condition of the contract the vendor signs to accept credit cards. Of course the typical vendor doesn't publish its credit card merchant agreement, even if they aren't violating it, so it's not like you can easily check this. ;^)

Even if the company is in an area where pre-charging is legal and their merchant account does not preclude the practice, the legality of this behavior is predicated upon the customer being informed of the policy. The only remotely fair way for this policy to be implemented is if at the time you place your order, the salesperson tells you that some items are backordered and that your card will be charged for the item(s) immediately, unless you want to remove them from the order. As much as I don't like pre-charging, I have to admit that this is at least reasonable--the customer is in control of the situation and can decide if this is acceptable or not."





Again, this is a small speciality cooling outfit that sometimes sells unique items so their prices are sometimes a bit high to begin with. However, that is NO Excuse for this practice.

I am not saying not to buy from FrozenCPU, but you better be absolutely sure you need what yu order. They are rated EXEPTIONALLY well in 3 Categories here on reseller, but are only rated in the Mediocre Range for the 2 Categories I look at, Price and Return Policy. I really do not care if they take a couple of more days to ship my order.

I will also say that you can reach them on the phone, which is one of the most important things I look for. Many vendors will list a Phone Number, but you can never get hold of them when you try to call.

Come on Frozen CPU, you can do better! You have EXCEPTIONAL Ratings in 3 of the 5 Reseller Categories, but the 2 mentioned above stand out to prospective Buyers. Fix those and you could be a mini-NewEgg! Just Do IT!!!

Jim

The problems come in when companies pull this without informing the customer, which occurs frequently. I consider this a blatant rip-off; why should the vendor get funds for an item they have not shipped? If the policy is legitimate, why are they not informing their customers? And a footnote in 4-point font buried on a customer support page somewhere is not what I consider "informing".

If you find your credit card charged in advance without your consent, contact the company and ask to speak to a manager. Cancel the order, and insist on the charges being reversed immediately. If the company refuses to cooperate, dispute the charge with your credit card company promptly.

Followup: FrozenCPU called and asked if I wanted to cancel the order without the 5 % charge. I said NO. They also stated they will look into their practice of charging cards on preorders.
As I said, they need to stop this.

This review was modified by caljamcal on April 04 2009 11:10:49 AM

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5/5

posted Feb-05-2009

Very Fast Shipment and Excellent Communication. Fans arrived packaged well. Will buy again from them in the future. Everyone needs to support these guys because they service their customer. Check out their Reseller Ratings! Not many companies in the US doing that anymore. Keep up the good work XOxide!

This review was modified by caljamcal on February 05 2009 04:57:31 PM

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1/5

posted May-29-2007

Ordered several advertised SATA II cables and received SATA cables instead (do not have lock mechanism like SATA II cables. NO RESPONSE to E-MAILS and cannot get hold of anybody by phone. Left Messages their on phone and they were NOT returned. Both are a sure sign of a TERRIBLE merchant to deal with. STAY AWAY!!!! Always make sure you can get hold of somebody by phone before ordering from a merchant.

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