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posted Oct-10-2011

This is what I had to do before I FINALLY got my money back. This is my last and final email to FastFloors/Tonger Industries and maybe it will be of some help for you to resolve your issue with these people.

October 4, 2011
Dear Tonger Industries/Fast Floors,
I have been a very patient man since I placed my order (# xxxxxx) with you on August 10, 2011. On August 11, 2011 you informed me the material is in stock at the manufactures warehouse and it would be two-three weeks delay on shipping. Then on August 29, 2011 you informed me you could not obtain the materials and you cancelled my order. You also stated at that time you would forward my order to your accounting department in order for them to process my refund of $1549.29. I waited until September 15, 2011 to contact you for my refund and you responded that I would have to file a dispute through my bank against Tonger Industries for credit back to my credit card. This I did not understand since I paid with a check (# xxxx) not credit card. The back of the check clearly shows it was a direct deposit to FastFloors Citibank account located in Coconut Creek, FL 33063. Nevertheless I did as you instructed. I also informed you on September 22, 2011 that my bank could do nothing since I voluntarily gave you the check. On September 23, 2011 you sent me your apologies because I received a template email that was meant for credit card purchases and having paid by check a refund would be issued to me in a few days. Well, those few days have come and gone with no refund. It appears that you are deliberately stalling and have no intention of refunding my money. So therefore if I do not receive my $1549.29 in a timely manner (3 days) I shall be forced to do the following:

I will fax over all copies and correspondence of subject matter to your local district Federal Bureau of Investigations Office (FBI) located in Miami, phone # 305-787-6538 and file internet theft charges against FastFloors. http://www.fbi.gov/miami/

I will mail all copies and correspondence of subject matter to the Fort Lauderdale Police Department phone # 954-828-5700 and file theft charges against FastFloors for the sum of $1549.29. I have already received their forms and have filled them out; all I need to do is mail the paperwork back with my signatures. 1300 W Broward Blvd. Fort Lauderdale FL 33312 (954) 828-5700

I will fax over all copies and correspondence of subject matter to the Better Business Bureau located in West Palm Beach, phone # 561-842-1918 and file a scam complaint against FastFloors for unprofessional business practices. I’ve already talked to them and all I need to do is fill out their form. http://www.seflorida.bbb.org/

I will fax over all copies and correspondence of subject matter to the Internet Crime Complaint Center http://www.ic3.gov/default.aspx . This complaint against FastFloors will be filed with the National FBI, the National White Collar Crime Center (NW3C) and the Bureau of Justice Assistance (BJA).

I will also attach a sticky website that will appear with FastFloors domain stating Fast Floors is a rip-off; they will take your money and not deliver materials. That can be done right now.

Finally I will put blogs out on Facebook, twitter, Craigslist, Amazon and eBay or any other site I may find and inform the public how FastFloors is not the place to shop.

I give you this final chance to make things right. I have tried numerous times to contact you by phone to no avail and apparently your email correspondence is just a stall. I may be reached anytime at etc. etc.

I emailed this in the morning and Tonger contacted me via email a cashier’s check was in the mail with tracking number. Got the check for the right amount and wasted no time to deposit.

It is a shame people have to go to such drastic measures but in the end it finally worked out. Thank God!

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