1/5
posted Jan-18-2013
X10 is extremely unprofessional, unhelpful, and downright deceitful. I spent a lot of time researching wireless IP cameras as a christmas gift for my husband. In doing so, I called X10 customer service several times before making a purchase, to make sure I knew what we were getting, and wanted to make sure I could return them for a full refund if my husband did not like them. I asked 2 different sales people if I could return the cameras for a FULL refund, and both sales reps told me I had 21 days for a FULL refund. After ordering,there was NO communication about the shipment- no tracking, confirmation, etc. The estimated shipping window came and went, without a word from them- I had to email customer support to find out what happened. After 5 days, I got an email saying they were delayed, and would be there soon- and that was it/ After christmas, my husband tried for a week to install them, but the audio would simply not work. He called X10 tech support about 10 times, and would be put on hold for up to an hour each time. He was also assigned a specific rep, and told he had to work only with her- but she was NEVER available. When he finally got her, she determined that they cameras were defective- she said she would email him return instructions, including a prepaid slip to send them back, b/c they were defective. 2 weeks later the email had not come, and I had to call 5 or 6 times to get someone to assist. Then they tried to argue that it was past the 21 day window, so they were not returnable!! I finally won that battle, when they told me there would be a 15% restocking fee- on a broken camera!!! I told them that 2 sales reps guaranteed me that there would be a FULL refund given if they were returned, and they said that I was given "incorrect information," and that they would have to reprimand the reps that told me that- so, they lied to make the sale. Another 2 hours on the phone, and I finally won that battle, too, but only b/c the cameras were broken. To end the story... they are making me pay to ship back the broken camera, which is another thing they promised would not happen!! Just awful- please save yourself some time and aggravation, and avoid this company. They have no idea what customer service is, and if they send you a broken product, you will not be given a full refund.
This review was modified by
cagney74 on January 18 2013 10:28:25 AM
59,985 stores
1,896,839 reviews
Over 250,000 shoppers online now
Total Reviews
Helpful Reviews
Forum Posts
Homepage
![Share](javascript:share_rating({"review_body":"X10 is extremely unprofessional, unhelpful, and downright deceitful. I spent a lot of time researching wireless IP cameras as a christmas gift for my husband. In doing so, I called X10 customer service several times before making a purchase, to make sure I knew what we were getting, and wanted to make sure I could return them for a full refund if my husband did not like them. I asked 2 different sales people if I could return the cameras for a FULL refund, and both sales reps told me I had 21 days for a FULL refund. After ordering,there was NO communication about the shipment- no tracking, confirmation, etc. The estimated shipping window came and went, without a word from them- I had to email customer support to find out what happened. After 5 days, I got an email saying they were delayed, and would be there soon- and that was it\/ After christmas, my husband tried for a week to install them, but the audio would simply not work. He called X10 tech support about 10 times, and would be put on hold for up to an hour each time. He was also assigned a specific rep, and told he had to work only with her- but she was NEVER available. When he finally got her, she determined that they cameras were defective- she said she would email him return instructions, including a prepaid slip to send them back, b\/c they were defective. 2 weeks later the email had not come, and I had to call 5 or 6 times to get someone to assist. Then they tried to argue that it was past the 21 day window, so they were not returnable!! I finally won that battle, when they told me there would be a 15% restocking fee- on a broken camera!!! I told them that 2 sales reps guaranteed me that there would be a FULL refund given if they were returned, and they said that I was given "incorrect information," and that they would have to reprimand the reps that told me that- so, they lied to make the sale. Another 2 hours on the phone, and I finally won that battle, too, but only b\/c the cameras were broken. To end the story... they are making me pay to ship back the broken camera, which is another thing they promised would not happen!! Just awful- please save yourself some time and aggravation, and avoid this company. They have no idea what customer service is, and if they send you a broken product, you will not be given a full refund.","link":"http:\/\/www.resellerratings.com\/store\/X10_X10_Wireless_Technology\/review\/2295199#comment2295199","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/X10_X10_Wireless_Technology.jpg","store_name":"X10 \/ X10 Wireless Technology","username":"cagney74","rating":"1"}, "single");){kind=link}