1/5

posted Aug-13-2003
Ordered discontinued Canon s330, found on Dell's outlet site. Great price, got an extra battery with it... shipped for $241.
Dell sent notice to me that there was a delay in shipping till 8-1-03... well, ok
Dell sent notice later on that shipping was delayed till 8-13-03. This time, action was required by me. I had to write or call Dell and tell them to continue the order. I did so.
Two days later, while checking my order, I noticed it was not in my order status queue, and when searching for it on a linked page, it said, cancelled by ME. No such event occured. In fact, Dell notified me that my order was continued and logged as such when I sent them the email days before. Anyway, many many calls to Dell.. They told me that part of the order had shipped, all of it had shipped, none of it had shipped, and that I cancelled it.. depending on who I talked to. One friendly guy tried to sell me a Kodak camera on sale to replace my "cancelled" camera.
Alas, it seems Dell cant get that camera from Canon to fulfill the order, but they damn well should have known it when they took the order.. Their customer service was pitiful.. terrible. I did contact a lady I know there who rectified nothing but did tell me the truth and credited my credit card for the shipping of the camera battery .. which I didnt need WITHOUT THE CAMERA.
Anyway, Dell has been pretty good prior.. but now I know its a friggin crapshoot ordering with them. This time, I lost...
Dependable, honest, competent... Nah

This review was modified by
cadillakin on August 13 2003 06:22:34 PM