1/5

posted Aug-08-2006

I purchased laptop on June 30th. They did get back to confirm the order almost immediately. I was impressed with this. They did say it would take two weeks because I wanted a custom paint job. No problem,I understood that. I called on the 15th on July to check on the status. They said that they were not going to ship it until the 25th of July. This upset me a little but I let it go. I called on the 26th to check and they said there was a paint problem and it needed to get re painted. When I asked when it would be done they needed to call the painter and get back to me which they did not within the hour they said but several hours later. They said it would be ready late last week. I checked again today called they again said that they needed to get back to me. I have now waited 5 and half weeks since the order and a full three weeks past the original time I was told it would be ready. I have been frustrated as a consumer can be.

That is the happy part. Now let me explain their customer service. Apart from the prompt order confirmation, Vicious PC has horrible customer service. When I call, I need to call 5 or 6 times in a row before a human answers the phone. I make sure it is west coast time and I have left messages. No one gets back on phone messages or e-mail. I have tried both and no luck. I have never been treated so poorly by a company before. I feel they don't want my money and order. I am very upset and would love to cancel the order but again I can't get a hold of anyone at Vicious. I am bummed because it seems people like their products. I would love to enjoy their products also. Please be aware of this when ordering with Vicious.

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