5/5

posted Aug-28-2002

Great prices and good communication. Everything came with proper documentation and good packing. No complaints.

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4/5

posted Mar-04-2005

You get what you pay for most of the time. It all depends on how you look at it. If your life depends on a tool or you are going to use it every day, you might want to look elsewhere for there non brand name tools. However they sell Dewalt, Makita and Skill tools CHEAP. I bought a 4 tool Dewalt 18v combo set for $399 and could not find it anywhere else for cheaper than $460 plus way higher shipping. There shipping is sketchy and slow as hell. If you order something under $10 and its not in stock, they will remove it from your order and never ship it. It will take up to 4 weeks to get there and some of there stuff is crap. I have had very good luck with the stuff I bought during the re-modeling of my house. I bought a nail gun that can hang with the best for 1/3 the price and lots of hand tools as well as supplies that have saved me mucho denero! I am a priority club member and it has paid off many times over. I have mixed feelings but if you set your expectations accordingly, you can feel comfortable that you can return your stuff and you wont get screwed and just might save a Chinese boat load of money.

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5/5

posted Aug-28-2002

Very satisfied...Great communication, great packing and everything was delivered on time. They have a great site with excellent shipping prices and great prices on products. No complaints here.

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4/5

posted Jan-22-2003

It took 20 days to arrive and I had paid the extra 2 dollars to get fast shipping. I understand that they are getting sued by my state so between my state and our government losing money, I can understand where the delay took place. If you dont believe in smoking dont smoke but if you do smoke, here is a great place to save not few but a lot of bucks. They reply to email and cigs are good except the ones from the Philippines. I have order from them 3 times and no problems yet.

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5/5

posted Aug-28-2002

These guys have good communication. I received 5 emails from them about one order. The last three are duplicates but that's better than nothing. They sent my Fed-Ex tracking number right away and everything came in good packing and on-time.

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1/5

posted Aug-16-2002

If you order from them, get a separate order number for each item! If you don't, you will never get your parts. I ordered 10 components for a computer that I am making for a customer and don't know if I will ever get them. There is no number listed to call them and good luck getting a hold of them via email. I got their number from this website amd finally talked to the "manager" who told me that basically each time they try to ship an order, the request goes to the warehouse and if a part is not in stock, it is sent back. They will have to email the customer to see if they still want the order. The customer must state whether they still want the shortened order or cancel and then it starts again. My ten component order was rejected three times and they forgot to email me twice! I am still waiting to make a computer for my customer without their CPU fan or the DVD/CDROM they requested. Terrible customer service but I can only hope they get their act together because they have great prices. I wonder why? As for me, there is no way I can keep a customer happy pushing deadlines for their much anticipated new computer.

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