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All 1 Customer Review(s) | by buyerbewarexx3

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Newegg.com (USA
Rating 2/10
modified review posted Jan-06-2005

“Caveat Emptor- Buyer Beware
The Truth About Newegg.com

Heaven forbid you need to return something to Newegg, you are in for a world of hurt.
They will lie, rip you off, and do anything in their power to prevent a return.

Read my honest to god true story below to see what this unethical company is all about:

"Please pass this on to a supervising manager.
And then please pass it on up to the executives.
Your business can't continue operating this way forever.
The bad reviews will mount.

I am extremely disatisfied with your service.
Your company has lied to me repeatedly.
No one answers the telephones.
I wait 25 minutes to speak with a return representative, then 20 minutes to speak with a supervisor, then get disconnected
I've been promised a next day, Saturday delivery. Arrives the next Monday.
I've been promised a complete, 100% refund.........never materized. Lies.
I've been told I sent back an opened product. More lies.

I first ordered an Avaratec laptop back in December. For some reason, it lay waiting in your warehouse for days with no one realizing it was supposed to be shipped.
I called , and the salesrep said he'll send it out right away. I told him don't bother. I want my account credited, because..I needed the computer for a business trip on Monday, and they'd never be able to get it to me in time. The rep said no problem, we'll OVERNIGHT it WITH SATURDAY DELIVERY. I asked him if he was 100% sure it would get to me by Saturday, and he promised.

Well, the computer never made it Saturday, it made it Monday, after my plane had long since taken off.

I called newegg after returning from my trip, and after waiting 25 minutes, I was able to get an RMA #, and promised a complete, 100% refund, with NO RESTOCKING FEE.

I promply returned the UNOPENED package via FEDEX .

Unfortunately, of course I was charge a $140+ restocking fee.

I called newegg returns again, waited about 30 minutes, and spoke with a rep who tells me he has it in his computer that the box was opened. More lies.

He tells me I should email newegg and explain everything. I was frustrated, and asked to speak with a supervisor. He said sure, no problem, put me on hold, for over 20 minutes, and then I was disconnected.

Let me tell you, to say I am extremely disatisfied is an understatement. I am a physician, and with the time I've wasted with your dishonest unethical company/reps and with the time spent writing this, I could have made 3x the restocking fee.

This is my final attempt to resolve this issue. If it is not resolved, I will unabashedly take untold joy in bringing to the masses[via internet postings] your company's unethical methodology."

posted Jan-26-2005

Newegg.com (USA) rep has responded

“Dear Valued Customer,

We greatly apologize for the issues at hand. We have contacted you in the hopes to help restore your faith in Newegg. We have presented you with a reasonable solution and hope it is to your satisfaction. We never intend to be deceiving in any way to you. If you have any unresolved issue, which are leaning you towards "very dissatisfied," please do not hesitate to contact us at 800-390-1119. We are always here to help with any misunderstanding.

We appreciate the informative review, which has been used to better ourselves.

Best Regards,

Newegg Customer Service

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Reviewer Stats

Total Reviews 1
Helpful Reviews 3
Forum Posts 0
Member Since 6-Jan-05
Last visit First visit!

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