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36,423 stores1,205,340 reviews 6252 shoppers online now
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| Member Since | 16-Nov-07 |
 Last visit | 17-Nov-07 |
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| Newegg.com (USA) |  |
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| Newegg.com (USA) | |
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posted Feb-26-2008 
posted Nov-16-2007 
This review was modified by 
![Share](javascript:share_rating({"review_body":"PCCLUB PROMOTES SALE OF THEIR ITEMS WITH MANUFACTURER\u0027S REBATES. I\u0027VE BEEN WAITING 3 MONTHS FOR MY $20 REBATE FOR A HARD DRIVE DISK ENCLOSURE I PURCHASED FROM PC CLUB. I\u0027VE CONTACTED THE MANUFACTURER, POWMAX, MANY TIMES, AND GOT NO RESPONSE. ACCORDING TO THE FEDERAL TRADE COMMISSION, RETAILERS ARE RESPONSIBLE FOR REBATES IF THE MANUFACTURER DOES NOT HONOR THEM. REPORT THIS FRAUDULENT COMPANY TO THE BETTER BUSINESS BUREAU, FEDERAL TRADE COMMISSION, POSTMASTER GENERAL, AND THE CALIFORNIA STATE ATTORNEY GENERAL!","link":"http:\/\/www.resellerratings.com\/store\/PC_Club\/comment\/364817#comment364817","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Club.jpg","store_name":"PC Club","username":"buyer6767","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"NEWEGG IS A FRAUDULENT RETAILER! I\u0027VE BEEN WAITING ALMOST 5 MONTHS FOR MY $30 REBATE FOR A DIABLOTEK MP3 PLAYER I PURCHASED FROM NEWEGG. I WAS SUPPOSED TO RECEIVE THE REBATE AFTER 8 WEEKS. NEWEGG PROMOTES SALE OF THEIR ITEMS WITH MANUFACTURER\u0027S REBATES. THEY DO NOT HONOR THE REBATES IF THE MANUFACTURER FAILS TO PAY. I\u0027VE CONTACTED THE MANUFACTURER MANY TIMES AND ALL THEY EVER SAY IS THAT THEY NEED 6 WEEKS MORE TO PROCESS THE REBATE. NEWEGG CONTINUES TO ADVERTISE ITEMS FROM MANUFACTURERS THEY KNOW HAVE A POOR RECORD OF FULFILLING THEIR REBATES. ACCORDING TO THE FEDERAL TRADE COMMISSION, RETAILERS ARE RESPONSIBLE FOR REBATES IF THE MANUFACTURER DOES NOT HONOR THEM. REPORT THIS FRAUDULENT COMPANY TO THE BETTER BUSINESS BUREAU, FEDERAL TRADE COMMISSION, POSTMASTER GENERAL, AND YOUR STATE ATTORNEY GENERAL! <br><br>11\/26\/07 UPDATE: AFTER I POSTED THIS REVIEW ON RESELLERRATINGS.COM, NEWEGG ISSUED ME A REFUND, GAVE ME AN EXTRA STORE CREDIT OF $100, AND ALSO UPGRADED MY SHIPPING FROM GROUND TO EXPEDITED ON MY NEXT ORDER. NEWEGG DOES HONOR THE REBATE THAT THE MANUFACTURER REFUSE TO HONOR. IN ADDITION TO THAT, THEY ALSO GAVE ME ANOTHER $100. AWESOME CUSTOMER SERVICE. THEY RESPONDED VERY QUICKLY TO MY COMPLAINT. I RECOMMEND THIS SELLER BECAUSE I THINK THEY HAVE EXCELLENT CUSTOMER SERVICE AND WILL WORK WITH YOU TO GET YOUR COMPLAINTS RESOLVED.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Newegg\/comment\/345715#comment345715","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Newegg.jpg","store_name":"Newegg.com (USA)","username":"buyer6767","rating":"5"}, "single");){kind=link}
“Dear buyer6767,
Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience caused by this uncommon situation, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services.
After checking your account, we do show that a case has been opened the day you contacted us to investigate the issue with this rebate. Your account was also noted that if we do not receive any response from the manufacturer that your rebate will be honored by Newegg.com. We will always stand behind our customers and our history has shown our diligence when dealing with manufacturers who do not honor their rebates.
At your earliest convenience, please contact Gabriel at 800-390-1119 (dial 25082 immediately). We appreciate your patience and understanding.
Sincerely,
Newegg.com
”