3/5

posted May-28-2012
I received my order 1 month, 2 days after I placed my order. It was less expensive than I could buy it elsewhere at the time by about 15-20%.
Bowery lights had a ceiling fan on their website. It was sold at a national chain. The web page for the fan had a button that said, "best price". This required I enter my email. The price I received was about 15% less than the national chain. Also, there was no tax.
I purchased the fan on April 22, 2012. I heard nothing for several weeks. On May 16, I sent an email inquiry about my order. On May 23 I received a response: "Your order is shipping this week, it was backordered." I received my order on May 25, 2012.
If you are not in hurry, bowerylights.com may be a reasonable option. I did eventually get my order and I did save a few bucks. I would have liked a shipping update before 3 weeks later. If the item was "backordered", this would have been good information to communicate to the customer at the time of the order. I also would have liked a response to my email inquiry faster than 1 week.
“This is posted on every product page under Del times. We sincerely apologize if this customer feels we didn't provide him the best possible customer service we can. There is nothing more important to us as a company.
About Estimated Shipping Times at Bowery Lighting:
We do our best to provide you with accurate shipping times for all of our products. These times are only estimates.
These delivery times are provided to Bowery Lighting by each manufacturer and is an estimate of the average number of business days it takes the manufacturer to process your order and ship the item from their warehouse.
These shipping times are not a guarantee. If you have a time sensitive project we recommend that you call a sales specialist and arrange expedited shipping.”