1/5

posted Dec-19-2010

BUYER BEWARE! I needed some tools for my job, ASAP. The only reason I ordered from this store is that they claimed that my tools would ship the next day. They lied! This is one of the growing number of unscrupulous online vendors that "drop ship." They wait until you make an order to order the product themselves. After charging my account immediately, they put my order on hold. They list nothing but a FAX number on their website. For phone order you must email them and request their phone number. After a lot of digging, I was able to find a phone number. It only reached a maze of voice mails for a number of companies. The only way to reach them was by email. When I got a response from my first contact (which took a couple of days) they told me my tools were "backordered" and would ship in a few days. We went back and forth with the emails, with them promising each time that I would have my tools in a few days. I demanded a refund on more than one occasion and each time they ignored my request and let me know that my tools were only a few days away. They continually missed their own shipping deadlines. The only bright side to this story is that I eventually got my tools, even though it took about a month. Please save yourself a lot of hassles and headaches and shop elsewhere. If I could rate them a "zero" I would.

comment on review | report?

Is this review?… Helpful Cool Share