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All 4 Customer Review(s) | by bucketface

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EStarland
Rating 8/10
4/5
modified review posted Dec-04-2007

“I live in Australia, and this is one of the few sites out there that don't completely rip us off on shipping. Bought some games and a book. Transaction went smoothly though customer service was kind of slow, taking some days to reply to an inquiry - though they did manage to answer my question. Total time between placing the order and receiving it was around 2 weeks which is pretty good considering my location. Games arrived in perfect condition but the (hardcover) book looked slightly battered. Overall I'm satisfied and would shop here again.”

modified review This review was modified by bucketface on December 04 2007 10:25:52 PM

Lenovo
Rating 6/10
3/5
modified review posted Dec-30-2010

“Wow, reading all these reviews made me terrified of ordering from Lenovo! I ended up doing it anyway, because they were cheaper and I had some unusual requirements that made it hard to find a good pre-built. And my experience... wasn't nearly as horrible as you'd expect this page, though I wouldn't call it great either.

First of all, their customer service is too damn slow. The live chat queue is usually around half an hour, with no audio cues or anything else to tip you off when you've been connected. I was ordering from overseas (to a US address) and ran into a number of probably uncommon issues and ended up on live chat a lot. Some of the staff went out of their way to help me and some couldn't be bothered finding a solution, but after *I* figured out specifically what they needed to do, they did do it.

Secondly, their ordering system is dodgy as all hell. Their ordering site, directlenovo.com, throws up an untrusted connection warning because of an invalid security certificate. What kind of company doesn't take care of these things?! (lenovoorders.com doesn't seem to have this issue) If you touch the drop-down menu with the shipping options, the system automatically saves your changes without you clicking a "save" button or anything. That's annoying, but what makes it worse is the form is buggy and if you had free shipping and pick another option, there's no way to get free shipping again unless you contact customer support and have them change it manually. The price displayed is also often wrong, at one point I changed to $10 2-day shipping and my price went from ~$1400 to ~$4000. Scary! But after I closed the tab and reloaded the page the price was back to normal. Who the hell coded this form?

Finally... the shipping estimates are way off, but in my experience they were estimated as taking much longer than they actually did, which I suppose is better than the other way around. I ordered on the 15th of December and my original estimated shipping date was the 25th. After reading all these horror stories of slow shipping I decided to choose 2-day shipping in the hopes that it would help as I would only be in the US for a limited time to pick up my laptop. As soon as I made the change, the estimated shipping date jumped to the 5th of January! And after I placed my order it jumped again to the 19th of January. I was slightly shocked when I received a notice saying my package had shipped on the 23rd of December (earlier than even the first estimate) and sure enough, it arrived two days later. So I received my package promptly and with all the correct parts, but way to scare me along the way!

Overall my experience (particularly with their ordering system) wasn't at all what I'd have expected from a manufacturer. I felt more like I was buying from some suspicious back-alley merchant than the official retailers. To their credit, I did get exactly what I ordered and delivered quite fast, but I'm still not sure I'd shop there again.”

modified review This review was modified by bucketface on December 30 2010 08:44:26 PM

EStarland
Rating 8/10
4/5
modified review posted Dec-04-2007

“I live in Australia, and this is one of the few sites out there that don't completely rip us off on shipping. Bought some games and a book. Transaction went smoothly though customer service was kind of slow, taking some days to reply to an inquiry - though they did manage to answer my question. Total time between placing the order and receiving it was around 2 weeks which is pretty good considering my location. Games arrived in perfect condition but the (hardcover) book looked slightly battered. Overall I'm satisfied and would shop here again.”

modified review This review was modified by bucketface on December 04 2007 10:25:52 PM

Lenovo
Rating 6/10
3/5
modified review posted Dec-30-2010

“Wow, reading all these reviews made me terrified of ordering from Lenovo! I ended up doing it anyway, because they were cheaper and I had some unusual requirements that made it hard to find a good pre-built. And my experience... wasn't nearly as horrible as you'd expect this page, though I wouldn't call it great either.

First of all, their customer service is too damn slow. The live chat queue is usually around half an hour, with no audio cues or anything else to tip you off when you've been connected. I was ordering from overseas (to a US address) and ran into a number of probably uncommon issues and ended up on live chat a lot. Some of the staff went out of their way to help me and some couldn't be bothered finding a solution, but after *I* figured out specifically what they needed to do, they did do it.

Secondly, their ordering system is dodgy as all hell. Their ordering site, directlenovo.com, throws up an untrusted connection warning because of an invalid security certificate. What kind of company doesn't take care of these things?! (lenovoorders.com doesn't seem to have this issue) If you touch the drop-down menu with the shipping options, the system automatically saves your changes without you clicking a "save" button or anything. That's annoying, but what makes it worse is the form is buggy and if you had free shipping and pick another option, there's no way to get free shipping again unless you contact customer support and have them change it manually. The price displayed is also often wrong, at one point I changed to $10 2-day shipping and my price went from ~$1400 to ~$4000. Scary! But after I closed the tab and reloaded the page the price was back to normal. Who the hell coded this form?

Finally... the shipping estimates are way off, but in my experience they were estimated as taking much longer than they actually did, which I suppose is better than the other way around. I ordered on the 15th of December and my original estimated shipping date was the 25th. After reading all these horror stories of slow shipping I decided to choose 2-day shipping in the hopes that it would help as I would only be in the US for a limited time to pick up my laptop. As soon as I made the change, the estimated shipping date jumped to the 5th of January! And after I placed my order it jumped again to the 19th of January. I was slightly shocked when I received a notice saying my package had shipped on the 23rd of December (earlier than even the first estimate) and sure enough, it arrived two days later. So I received my package promptly and with all the correct parts, but way to scare me along the way!

Overall my experience (particularly with their ordering system) wasn't at all what I'd have expected from a manufacturer. I felt more like I was buying from some suspicious back-alley merchant than the official retailers. To their credit, I did get exactly what I ordered and delivered quite fast, but I'm still not sure I'd shop there again.”

modified review This review was modified by bucketface on December 30 2010 08:44:26 PM

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Reviewer Stats

Total Reviews 2
Helpful Reviews 1
Forum Posts 0
Homepage
Member Since 4-Dec-07
Last visit 4-Dec-07

bucketface's Favorite Stores

  Lenovo Rating 6/10
  EStarland Rating 8/10

bucketface's All Stores Reviewed

  Lenovo Rating 6/10
  EStarland Rating 8/10

bucketface's Least Liked Stores

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