1/5

posted Jan-02-2009
Like the other reviewer, I initially ordered from ZWave Products to take advantage of their free zwave lamp module offer.
I placed the order on December 10, and my credit card was charged December 10. I received an e-mail about 5 days later saying the order would be shipped by 12/17. Finally on 12/22 their website was updated to say it was shipped by UPS, but no tracking number was supplied. It is now January 2 and I still have not received the lamp module or a tracking number. I have tried contacting them several times over the past week to get a tracking number but have not received a reply. I would not order from them again.
Update 1/15: This is funny to see the other reviewer comment because I got the exact same thing on 1/2, that it was "shipped to the wrong address" and that I would have a tracking number that night. Well it is now 1/15 and I have not heard back from zwave products. I went ahead and reversed the charge. It seems their service is getting worse - past reviews said they actually received their products it just took 3 - 4 weeks. Now its getting to the point of fraud where they are telling their customers that they have shipped to the wrong address when clearly nothing was shipped at all.

This review was modified by
bssmu on January 15 2009 07:53:49 PM