1/5

posted Aug-22-2011

"Brazilian Teak- These guys will tell you all you need to know if you spend the time with them. I sent approx 4 hours at their store during three visits ( after I picked out the floor) just to make sure we did it right and would have no problems. I did this because of the mixed reviews I had read about them.
Much to my disappointment even after doing everything they said, we still have flooring that is cracking ( no simple repair here) and after contacting them and sending some pictures ( that don't show much of anything " its tough in a picture") they did not even desire to come inspect. They simply send their standard computer generated letter stating " Once floor boards are inspected , approved by the end user and / or installer and installed, warranty coverage is no longer applicable because cracks and or splits may result from various external factors outside of the manufacturers control".

I wonder how much product they would sell if this policy was printed in the store for the consumer to see? Essentially they desire to wash there hands of any and all claims stating that after install they are not responsible? what about the warranties they so proudly sell? Funny they also can state within there computer generated letter that there is a moisture problem ( even without coming out and looking or checking with a meter " now that’s talent" ) we checked prior (with meter) and after and just yesterday and no moisture problems or issues and we did use MVP protection throughout as they recommended.
In closing feel free to contact me at bsf4415@gmail.com for more information but I advise you to avoid dealing with them at all costs. I am not an Irate customer just a very upset off one and I will be spending considerable time letting those trusting buyers know there business practices."

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