5/5

posted Feb-19-2005

I initially ordered a TV with Big On Digital (see my other review for more detail -- in short they got an F all around). When it became obvious that Big On Digital wasn't going to be able to meet my shipment deadline, I placed an order with B&H. When Big On Digital refused to cancel my order, and threatened me with all kinds of cancellation and shipment fees (even though the order hadn't shipped), I was forced to cancel the B&H order to avoid having two TVs show up on my doorstep. I called B&H, and they instantly agreed to cancel the order with no charges or fees, and the salesman said they'd rather lose this sale than lose a customer over fees. When I finally got Big On Digital to cancel, I re-ordered with B&H, who delivered the big TV to California three days ahead of the original delivery date. Their price was initially $50 more than Big On Digital's, but they didn't add in useless insurance, and they did tell me about a $100 rebate offered by Sony on the TV that I bought, so all told, it cost me $50 LESS than the shifty so-called "bargain" store Big On Digital. And I got my tracking number promptly, and got instantaneous feedback to my requests. They had no problem with my cancellation, and better yet, gave me a better deal and faster delivery than one of their sleazy competitors. Even for $150 more, I'd still go with B&H -- they do what they say they'll do, and their prices, though maybe a little bit more, are worth the security and peace of mind.

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1/5

posted Feb-09-2005

Ordered a Sony KV-34HS420 HD WEGA tv, for shipment to California. They said the tv was in stock, and promised they could deliver the tv within 10 business days of the order, in order to arrive before I had to complete my move overseas. Charged the card on Feb 3, and on Feb 9 said the order would take an additional 7-10 days to "process." This was in addition to the 10 business days that it would take to arrive in California. Customer service ignored my repeated emails, and simply said the same things -- wait wait wait. Should have known that things weren't right when they added "insurance" which made their shipping costs higher than anyone else's. I later found out that didn't tell me about a $100 rebate offered by Sony on this TV. Although I saw favorable reviews from "streetprices.com" for this company, both resellerratings and bizrate both give this company TERRIBLE ratings, for problems just like mine. Ultimately cancelled the order. Strongly advise you to stay away. This company is crooked, and for $50 bucks extra, you can go with a reliable company like bhphoto (who did tell me about the rebate, making the tv's total cost ultimatly $50 LESS than it was with shifty Big on Digital." UPDATE: I have filed the dispute with my credit card company, and am filing a complaint with the New York Consumer Protection board -- here's the link to file your own complaint, which you should do if these guys screw you too: http://www.nysconsumer.gov/page3.html

This review was modified by bscottparker on February 19 2005 10:19:52 PM

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