5/5

posted Jan-09-2005

After saying they didn't have the 2 Swiftech heatsinks I was looking for, Francie was able to find them for me. I live nearby so I was if I could stop by to get them personally and save time and money. They said yes, but it was already too late to get it as they close at 4PM and it was a Friday. No problem, I'll just get them on Monday, I thought.

Boy, was I surprised when someone knocked on my door on Sunday (yes, it was Sunday!) and delivered my 2 Swiftechs!!! I was speachless! But wait, there is more ... I had mentioned to them that I also need fans to go with those heatsinks but I hadn't had decided on which to order yet. Well, this guys handed me 2 80mm fans rated 31CFM @ 20dB/A and told me to "try them out and let them know if they worked for me". Notice that I hadn't paid for those yet! Unbelievable! Talk about service.

As soon as my CPUs are in I'll try these fans and will make sure they work ok. After that I'll finally pay for them and make sure I give those guys kudos for the great service.

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5/5

posted Jan-09-2005

Placed my original order on 12/20/2004 and heard nothing from them for 2 weeks! When I decided to call in, a lady said my order would be shipping that day, which it did. However, 2 of the items I ordered were backordered and I wasn't notified of that.

After complaining I received an e-mail from Valerie which took care of no only helping me replacing the backordered items with ones in stock but also shipped them via USP 3-day free of charge. Both the original order and the replacement parts got to my house on the same day. They still charged me for that second shipping charge by mistake, but Valerie took care of that too.

Kudos to Valerie for saving my order and for making me a satisfied customer despite the delay.

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5/5

posted Jan-08-2005

Both a pair of 24" sliding rails for my new rack. IPCCase not only had them in stock (apparently they are difficult to find) but also shipped quickly. They sent me e-mail to communicate the state of the order, which was really good.

Anyways, would buy again from them, no problem. Check their selection of rackmount cases too.

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5/5

posted Jul-27-2004

Good experience. First I asked a couple of question through e-mail and got my questions answered in a timely manner and correctly answered -- no canned response. Point for them.

I then ordered a Silex 320W micro-ATX power supply to be used in my HTPC. I needed something that would be silent as my old PS was too noisy.

I replaced the PS and was surprised by how silent it really is. Even after getting to its normal usage temperature it was still very quiet. Another point for them.

Overall great experience. I just wish they would have sent me an e-mail after the item had shipped.

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5/5

posted Jun-16-2004

Once again NewEgg made it without any problems. Fast shipping and accurate processing of my order. They never let me down.

This review was modified by brunokc on June 27 2004 09:10:11 PM

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2/5

posted Aug-10-2002

Price was good, shipping was good. Products? Not so. I ordered a Lenmar battery and the Lenman Mach1 charger for my Canon G2 digital camera. Both products came in a package that clearly showed the products were used by somebody else before. The charger box was messed up and all the items inside were disorganized.

Although the battery is working ok, the charger never completed a charge -- I tried using both my original Canon batery and the Lenmar battery I got from them and the charger simply can't charge them (both batteries work fine when charged in camera).

I both those two items within a week from a big trip to Europe and since they only have a 30-day return window, now I have to send the charger directly to Lenmar for repair/replacement.

I'm definitely not buying from them again.

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