2/5
posted Apr-28-2011
one of the worst companies I have ever dealt with.
I ordered my product with 2-day air.. never received the product. 3 emails and 2 phones calls (I never got to talk to anyone.. just "left a message") were never answered.
I just thank God they never charged me for my order.
EDIT: as soon as I submitted this review, I did get a call from their customer service. They pointed out 2 things, 1) they had sent an email about my order and 2) the page said to call for availability
My issue 1) I never received the email (which could have been a delivery issue) but the emails I sent after that date asking about the status still went unanswered. 2) I looked at the website again, and I feel that "please call for availability" was not intuitive. The stock status should be next to the "add to cart" button.. but this is a web design issue.
The answers I got had the feeling of "Your fault, not mine"..but I might be reading too much into the email so I won't use that against them in this review
I have adjusted my rating based on my interaction with the Customer service.
Edit #2
Good lord! Just when I thought I was done, I get this email - threatening me that they will send my review to their "legal" department. here is what they wrote as I was editing my review:
Passover Holidays. Look you can leave the review as it is but it will be sent to our legal department. They are very serious about unfair postings. And I did apologize several times even though we sent you that email. You should do the right thing here.
Thank you.
So let's go over my rating:
Rate your OVERALL satisfaction - I gave it 2 stars
Rate the cost - I gave you 4 stars
How likely am I to shop at New world - 1 star ( I will never)
Rate shipping - I put NA
Rate Customer Service - I gave you 2 stars.. I think threatening me with your "legal" department is poor customer service
Return - I put NA
So where is the unfair rating you're talking about? Which part is your legal department going to come after me for? I added my entire experience here and also amended my review as I experienced them.
This review was modified by
brownrobj on April 28 2011 09:56:39 AM
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posted Mar-08-2011 
This review was modified by 
![Share](javascript:share_rating({"review_body":"one of the worst companies I have ever dealt with.<br><br>I ordered my product with 2-day air.. never received the product. 3 emails and 2 phones calls (I never got to talk to anyone.. just \u0022left a message\u0022) were never answered.<br><br>I just thank God they never charged me for my order.<br><br>EDIT: as soon as I submitted this review, I did get a call from their customer service. They pointed out 2 things, 1) they had sent an email about my order and 2) the page said to call for availability<br><br>My issue 1) I never received the email (which could have been a delivery issue) but the emails I sent after that date asking about the status still went unanswered. 2) I looked at the website again, and I feel that \u0022please call for availability\u0022 was not intuitive. The stock status should be next to the \u0022add to cart\u0022 button.. but this is a web design issue.<br><br>The answers I got had the feeling of \u0022Your fault, not mine\u0022..but I might be reading too much into the email so I won\u0027t use that against them in this review<br><br>I have adjusted my rating based on my interaction with the Customer service.<br><br><br>Edit #2<br>Good lord! Just when I thought I was done, I get this email - threatening me that they will send my review to their \u0022legal\u0022 department. here is what they wrote as I was editing my review:<br><br>Passover Holidays. Look you can leave the review as it is but it will be sent to our legal department. They are very serious about unfair postings. And I did apologize several times even though we sent you that email. You should do the right thing here.<br><br>Thank you. <br><br>So let\u0027s go over my rating:<br>Rate your OVERALL satisfaction - I gave it 2 stars<br>Rate the cost - I gave you 4 stars<br>How likely am I to shop at New world - 1 star ( I will never)<br>Rate shipping - I put NA<br>Rate Customer Service - I gave you 2 stars.. I think threatening me with your \u0022legal\u0022 department is poor customer service<br>Return - I put NA<br><br>So where is the unfair rating you\u0027re talking about? Which part is your legal department going to come after me for? I added my entire experience here and also amended my review as I experienced them. ","link":"http:\/\/www.resellerratings.com\/store\/New_World_Video_Direct_NVW_Direct_nwvdirect\/comment\/746602#comment746602","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/New_World_Video_Direct_NVW_Direct_nwvdirect.jpg","store_name":"New World Video Direct \/ NWV Direct \/ nwvdirect.com","username":"brownrobj","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It\u0027s been over 2 weeks and I still have not received my books. When I tried to call their customer service, I get disconnected after going through their little maze of phone options.<br><br>Emailed them and was told \u0022It says in our website it can take up to 9 days to get your book in...\u0022 <br><br>By far the worst book company out their. I wouldn\u0027t be surprised if it\u0027s just a kid working out of his mom\u0027s garage.<br><br>EDIT: I did receive the book couple of days after this review and the product was in new condition.<br>You might be ok with ordering from them if you have 4 weeks before your class starts. <br>I changed the rating to reflect my experience","link":"http:\/\/www.resellerratings.com\/store\/BiggerBooks\/comment\/717942#comment717942","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BiggerBooks.jpg","store_name":"BiggerBooks.com","username":"brownrobj","rating":"2"}, "single");){kind=link}
“Customer had been emailed immediately following placement of the order. Customer failed to check email and wrote a review accordingly. We contacted him to prove an email was indeed sent. He replied asking for this proof. After supplying this he made different excuses as to why the review should remain as it is. Yes, we did explain our legal department does handle inconsistencies in reviews, however, in no way are they threatening. In fact we are always apologetic. We simply want the truth to be told as to the events surrounding any order.”