“Bad service. Placed an order, then had to cancel it because the item was out of stuck (the site failed to point that out during the sale). Got the cancelled item shipped to me anyway 2 months later! Sent back, got refund, shipping fee was not refunded! Had to contact several times customer service. They said that I've placed 2 orders with a minutes difference of each other – what ?!?! ... Fix your system and improve your customer service! ”
“!!! Bad customer support !!! To make my story short I will just tell you that I had problems with the shipment and the manager David Copone was going to work it out with the FedEx. Well, he promised me that he took care of that and the package would be delivered next day. To my surpriseI had the same exactly problem next day. When I called and talked to David again he told me that he actually did not resolve the situation yesterday. I could understand that , but why did he lie to me ? Well, "the best" of it was not just my problem with the FedEx (I was able to solve the problem myself) - David Copone, the Customer Service manager called me a JERK !!! WOW, that was the first time I heard something like that from Customer Support and I've had a lot of buying done in my life, believe me ! Good prices must be supported by a good service - you've lost one good customer, and I can guarantee you - not just one !!!!
Good luck, David Copone "THE JERK" !
Part2: I have this digital player 3 days now and apparently there is a hard drive problem - the screen sometimes freezes during the recording. So I called the CapLink customer support to find out if I could replace the item. They surprised me again !!! Or did they ? Well, they told me that because I left a negative review, the replacement process will take longer. You know what - I read this as a threat. They told me that if the review was positive, they would expedite the replacement procedure ! How wonderful !!! This confirms once again the nature of their service. I was under impression that customer's reviews are for the company to take a note and improve the service, not to punish the customer. Shame on you, CapLink ! I will replace this item through the manufacture.
This review was modified by brik on March 14 2006 03:58:03 PM