1/5
posted Jul-11-2011
07-06-11, Wednesday, placed an order with Superwarehouse for toners, 715.44. 07-07-11, called Superwarehouse to have the toners expited for a cost of 35.99. They stated they would do that and send over a "new invoice". Concerned because they were sending another invoice, I specifically stated they were not to bill me again, and just the 35.99. 07-19-11, Saturday, Yep, you guess it, Superwarehouse had applied a second "pending charge", for 751.43, that overdrew my account, and left me with no money for the weekend. If that wasn't enough, my account showed both charges, both amounts on hold, a negative on my bank account, and Superwarehouse said it was the banks fault. Superwarehouse wouldn't comply with what the bank required to remove the second amount, nor would they co-operate. After over 3 hours, of e-mails, phone calls, a visit to my bank twice, the bank suggest I file a fraud complaint against Superwarehouse. Only after all this did they finally call the bank to have the amount removed and credited back to my account. This is a buyer beware, you do not want to do business with a company this unethical. They would not admit fault, hence the bank would have been responsible for all the nsf charges. Superwarehouse does not want to held accountable for their actions. This has got to be my worst purchasing experience in 10 years. Buy at your own risk from Superwarehouse. I would give them a negative 5 if I could.
None of the response below from Superwarehouse is accurate. I have the documentation to prove everything I said, and the bank did not tell me anything. I am an accountant for over 30 years, and have seen these bait and switch acts several times, so when they said they were sending me a second invoice, I very clearly stated they were not to bill a second time, but only to bill for the shipping cost, as I had already paid. It doesn't really matter what the bank did or did not do. Superwarehouse held funds they did not have authorization to hold, this is call fraud by any name. They should have only billed for the shipping cost. Also, they did not, get back to me right when I called. I had been trying to reach them all weekend, never heard from anyone. Typical of such an unethical company, pass the buck for your mistakes. Look at all the other complaints. Similar.
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![Share](javascript:share_rating({"review_body":"07-06-11, Wednesday, placed an order with Superwarehouse for toners, 715.44. 07-07-11, called Superwarehouse to have the toners expited for a cost of 35.99. They stated they would do that and send over a \u0022new invoice\u0022. Concerned because they were sending another invoice, I specifically stated they were not to bill me again, and just the 35.99. 07-19-11, Saturday, Yep, you guess it, Superwarehouse had applied a second \u0022pending charge\u0022, for 751.43, that overdrew my account, and left me with no money for the weekend. If that wasn\u0027t enough, my account showed both charges, both amounts on hold, a negative on my bank account, and Superwarehouse said it was the banks fault. Superwarehouse wouldn\u0027t comply with what the bank required to remove the second amount, nor would they co-operate. After over 3 hours, of e-mails, phone calls, a visit to my bank twice, the bank suggest I file a fraud complaint against Superwarehouse. Only after all this did they finally call the bank to have the amount removed and credited back to my account. This is a buyer beware, you do not want to do business with a company this unethical. They would not admit fault, hence the bank would have been responsible for all the nsf charges. Superwarehouse does not want to held accountable for their actions. This has got to be my worst purchasing experience in 10 years. Buy at your own risk from Superwarehouse. I would give them a negative 5 if I could.<br><br>None of the response below from Superwarehouse is accurate. I have the documentation to prove everything I said, and the bank did not tell me anything. I am an accountant for over 30 years, and have seen these bait and switch acts several times, so when they said they were sending me a second invoice, I very clearly stated they were not to bill a second time, but only to bill for the shipping cost, as I had already paid. It doesn\u0027t really matter what the bank did or did not do. Superwarehouse held funds they did not have authorization to hold, this is call fraud by any name. They should have only billed for the shipping cost. Also, they did not, get back to me right when I called. I had been trying to reach them all weekend, never heard from anyone. Typical of such an unethical company, pass the buck for your mistakes. Look at all the other complaints. Similar.","link":"http:\/\/www.resellerratings.com\/store\/Super_Warehouse\/review\/804034#comment804034","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Super_Warehouse.jpg","store_name":"Super Warehouse","username":"bridgette1956","rating":"1"}, "single");){kind=link}
“We received a call from this customer this morning stating we had charged her card twice when in fact her own copy of her bank statement showed no charges only authorizations. We authorized this customer's card once for the original amount, when she called to upgrade the shipping we voided the first authorization and reauthorized for the new invoice amount. At no time did this customer ever mention to not bill her again. In fact, I have numerous emails from this customer this morning in which she never claimed this until after she spoke with her bank (it was probably suggested by her bank that she do this in the future). We spoke with the authorization release department and provided them a copy of the voided authorization transaction from our credit card processing company. Once they received proof that we voided this authorization back on the original processing date (7/7), they released the funds to her. It was the bank holding her funds for a voided authorization as we had proof the void was completed within minutes of her call to change her order. There was no bait & switch here, just a customer using a debit card in which her bank holds a cancelled authorization for more than 3 days. Unfortunately we are closed on the weekends.”