5/5

posted Jun-17-2006

Russell made the entire experience of purchasing and then receiving my new computer very easy. He worked with us on locking down the parts we needed in the computer to have a dependable, high quality machine, that could easily handle my uses. He helped us to keep the cost down, offering alternatives to parts that, while high quality, were probably more than I would need for my computer use. The final product is a machine that is quiet, fast running and can easily handle everything I throw at it. I was also impressed at how rapidly he was able to get the parts, put my computer together and get it shipped to me.I was expecting the process to take a few weeks, I think he managed it in a week or 10 days. The customer service was excellent for the entire process, I was able to see exactly the status of my computer at any time through my Personalized Order page and even got a picture of it once it was assembled. When it arrived and we did the installation, we initially thought there was a compatibility issue with my operating system being able to play DVDs (which had existed on my prior computer) and was a main reason I was getting this new computer with superior hardware. Russell worked with us to get this sorted out and I am able to plays DVDs with no issue whatsoever. Thank you very much and I love my new computer!

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