1/5

posted Jan-16-2012

Like many other customers, I have been robbed by PC Planet Systems. Back in March of 2011, I ordered 4 hard-to-find video cards supposedly in "NEW OEM" condition (for a total amount of $830.98). The cards I received were neither new or in working condition.
I returned the cards and, since the company doesn't issue refunds, I was given a store credit in the form of a coupon to be used on their website.
When I attempted to use the coupon, I saw that it had already been used. I emailed PC Planet Systems and was told that their webmaster would fix the issue.
That was over a month ago. Nothing has been fixed and now they simply ignore my emails.

I filed complains with the agencies listed below and I encourage everyone here to do the same.
This company should not even exist. I can't believe how to can operate legally.

- California Department of Justice http://ag.ca.gov/contact/complaint_form.php?cmplt=CL

- Federal Trade Commission
https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

- Orange County District Attorney
http://orangecountyda.com/home/index.asp?page=117
(go to Economic Crimes - Consumer Fraud)
- Your credit card company. Most (like mine) offer chargeback services. PC Planet Systems didn't contest mine and I got my refund very quickly.

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