“I buy from this business often - probably spent over $10k in the past year in camera gears and will continue to buy from them again and again. Would be nice if they offered free shipping to FPO address like B&H does. This is my primary DSLR equipment retailer. ”
“12/12 update. After I posted my detail review below I was contacted by a representative who states he would research what went wrong and would make me whole by sending the correct filter. That was several months ago. I have not heard from them nor received the filter. I am only updating because I was writing a positive review for new camera gears I ordered from Adorama. I have moved on. If you are reading this review and other similar negative review you should wonder and make your own opinion and decision.
I've been buying products from Abes's of Maine off and on the past three years. I have spent a little bit over $4,000 with them, including Canon 7D order with flash and accessories that's not showing up under my account profile. The $4,000 is roughly 20% of my Camera budget over the three years.
I shop primarily with B&H, Adorama, Cameta, and Abe's of Maine. Lately I've been looking at Amazon as places for future orders. Who I choose to purchase from is mainly how I feel that day but my expectations are quick and accurate shipment of what I ordered. I have never had any real issues with any of my previous orders with Abes with the exception of two cases. I will start with this one. I ordered a Canon 135mm F2.0 Lens from them because they had a special with the lens:
Special Offer: FREE Hoya 72mm Super HMC Multi Coated Glass UV FilterFree Item: HOHMCUV72(QTY 1)
I also purchased the camera bag at the same time. What was strange about my order was I didn't get a shipment notice from Abes but instead I got an email for me to call them. I replied to the email stating that I just wanted my order shipped and if they don't have the product on hand cancel my order so I can order the product from somewhere else. A day or so goes by no reply so I contacted customer service about my order then a day later, I believe the 3rd business day after I placed the order I got a notification the order was shipped. When I got my shipment I didn't get the Hoya filter as advertised and what I perceived and expected to be receiving when I placed the order. Frankly the Hoya filter deal was what made me decided to order from them vice B&H and added b+w filter for the lens that day. I wasn't informed of the bait and switch deal and had not authorized the change. I am not happy about it. I think the email for me to call them is so they can switch the deal to their brand - Nikura filter. Why do I think that? Well -- let's go back to one of my previous orders a couple years back. I ordered a Canon 100 f2.8L Macro and Nikon polarizing filter from them back around when the lens was released and got a phone call from an Abe's representative telling me I don't want the Nikon filter but instead a filter package deal with all kinds of filters, including a polarizer filter for much cheaper. I politely declined but the sales rep was quite pushy. Words to Abe's of Maine. I don't know how much you really saved by switching from the Hoya filter to the Nikura but if I were to guess it would be $10-$20 at most. However because your antics you have lost a customer who you may say -- he only spent $4,000 but let's say over the course of my lifetime I spent $30,000 and your profit margin is 30% - You lost out on $9,000 over a $10-$20 saving by your switch. Business is competitive and all want to increase profit margin by reducing cost or sell more products with higher profit margin but don't do it at the detriment of losing customers since you have to work harder to earn new customers. I'm also removing myself from your email promotions. Thank you.”
This review was modified by boomersan on December 13 2012 06:24:12 AM