1/5

posted Jan-14-2012

Ordered a sale item reportedly in stock on 1/5/12 and bought another item from the same luggage collection from zappos.com to coordinate with it. There was no communication from Brookstone until nine days later (1/14/12) when they abruptly cancelled my order. Meanwhile, the item is still listed on their website. I'm disappointed and won't attempt an order at brookstone.com again.

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1/5

posted Mar-11-2011

Made the mistake of ordering some extra lenses for my Smith Optics sunglasses from these guys. I ordered four separate sets of lenses, all of which showed an in-stock status. FIVE DAYS LATER they decide to inform me that they are not in stock. I won't bother trying to order again from a company which is so inept at keeping track of their inventory.

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