5/5

posted Jul-29-2008

I just finished inspecting and test driving the ASUStek P5Q Deluxe modified bare bones kit your company finished building for me on the 14th of July 2008. Once I opened the shipping box, I knew that the quality of your company was above average. I was surprised to see how well and secure everything, and I do mean everything, was arranged and packed. Even the original boxes of the major components were broken down and packed. Nothing was missing. Not a screw, plastic tie, or any unused accessory of any major component was missing. I also was pleased to see that all the unused parts remained sealed in their factory bags and boxes.

With that said, I was somewhat unprepared for what laid in wait inside the case. Almost unearthly perfection was what I beheld upon opening the side panel of the Thermaltake Tsunami case. After a thorough inspection, I found no loose fittings, screws, tool marks, dings, dents, scratches, damaged connections, or stripped screw threads. The way that most of the fan wiring was properly plastic tied exemplifies the attention to detail of the building tech(s). In fact, almost all of the wiring and cabling was conveniently tied into bunches. I greatly appreciate your installment of the cables for a floppy drive, an IDE DVD drive, SATA DVD drive, and other SATA peripherals. This made transferring these from my older PC much easier.

I love the ATI Radeon HD3650 1024 MB CrossfireX that was installed. The performance versus cost is very high in addition to its excellent power and heat efficiency. Most of my 3D games look and play great on a Samsung 25.5" LCD monitor at 1920 X 1200 resolution. Very nice job on the Artic Cooling Freezer 7 Pro installation. It works like charm by keeping my Intel Quad Core Q9450 CPU no higher than body temperature under full load in an 80+ degree ambient temperature environment with barely audible noise.

There are very few major outlets that are willing to customize one's purchase as much as your company offers at your prices. Kind of like trying to order a 2009 Ford Taurus with a 2009 Mustang GT engine at a Ford dealership. I've custom ordered PCs from a few major outlets in the past and usually ended up with a product that exhibited mediocre workmanship at an additonal yet inflated labor cost. I guess most PC factory robots do not like custom orders . In most cases, people do not take notice of such things until something stops working. In fact, if one desires something exotic, you are perfectly willing to accommodate them. How's that for customization. Kind of like "Pimp My PC". As a matter of fact, I plesantly surprised to not see any fingerprints on my glossy painted case when I removed it from the shipping box using talc-free latex gloves!

Most people have to realize that one of the keys to being successful with a small business is the ability to offer exemplary customer support and service. You have provided such service to me from the time of ordering to shipment. I got the feeling that your company treats its client support/services like its bread and butter as opposed to the butter knife attitude one usually gets from most of the other major PC outlets. In addition, not only did you not hastily build my order but made sure everything ordered worked perfectly before shipment. Frequent order updates and timely question responses are good things from a Martha Stewart perspective. I cannot remember the last time I received an unrequested update on a custom PC order from a major PC outlet.

In regards to your shipping method, I have to put into perspective that my order was shipped from CA on Monday and arrived here in TX on Friday during the same week...!!!

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