2/5

posted Oct-06-2011

I purchased 2 computers from FTI, one arrived early, and the other late. Having it come after expected date wasn't too bad but when I was ready to set up my computers, one of them did not turn on. I kept trying to fiddle with it but the screen was shot. I called and asked them to resolve this issue and they said they could not fix it and that if they were going to fix it, I would have to pay shipping...again... Now why would I want them to fix and return a computer that I bought new and on top of that, pay another shipping charge? It doesn't make sense! If I wanted a refurbished computer, I would have bought one. On top of that, the lady was rude and said she couldn't give me a new one because she didn't know if I was the one who broke it!!! I also wrote them an email and they said that I was suppose to go to the manufacter to get my product fixed! What ever happened to customer satisfaction and taking care of your customers? Aside from there lame return policy, poor customer service, and poor product, they were not able satify many of my previous orders. Terrible site!!! BUYER BEWARE!!!

************************NEW COMMENT*****************************
FTI would like me to delete this comment, but to be honest, I can't... Had I not posted a review or was persistant enough to call them SEVERAL TIMES, I most likely would have just been stuck with a broken product... Even after I spoke to someone who was willing to do something about it, he still took forever to send me the shipping label... I had to call him and ask and he said oh you should already have it... then he asked me to wait and said oh nvm, it will be sent today... Once again, showing signs of negligence... I'm sure they are busy with all their orders but it seems to me that the only reason they did this was because they "genuinely" wanted me to remove my post... (The only reason I say this is b/c they asked me several times about it AND the lady who called me let me know she's sending me the new product and shortly after, bluntly said, "ok, u write us bad review, u take off now!") My response was "no, not until I get my computer" and then she hands me off to another gentlemen. SORRY FTI, all I am willing to do after this ordeal is to re-review my previous rating...

SIDE NOTE: FTI, I appreciate the fact that we got this all handled, but it shouldn't have been this hard and frustrating...It took 2 months!! My advice to your company, find another receptionist and a team who's dedicated to customer service.

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