2/5

posted Apr-26-2012

Item appeared to be an open-box. So I have no idea if the item has been abused, banged around, etc. For this reason I probably won't shop at DrillSpot again.

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5/5

posted Jan-08-2008

This is THE place to buy glasses. I'm getting excellent glasses at less than $25 per pair - including shipping! Three people in my family have purchased glasses from this seller, and every pair has been excellent. Altogether my family has purchased 5 pair without a single problem. I would highly recommend this store.

This review was modified by bobsmithhome on January 08 2008 11:45:47 AM

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5/5

posted Apr-05-2007

Cencom sells everything you might need for a cable TV setup - cables, taps, splitters, amplifiers, etc. I first went there because it appeared that the quality of their stuff was excellent. I had just learned about the importance of quality cables, splitters, etc. I realized that I had wasted $ on cheap junk at the local W-Mart and I needed to find quality parts. So I tripped upon Cencom and placed an order - I don't recall how I found them. When the stuff arrived, I was very impressed with the quality. I was also very impressed with the pre-purchase tech support I received. I emailed Cencom and got an immediate reply from Ed. I told him what I wanted to do, and he walked me through it and told me exactly what I needed. And the outcome was excellent!

A few months later (yesterday) I needed a 75 foot cable, and a few shorter ones. When I didn't see the 75 footer offered at Cencom, I tried a couple of other places. Both had 75 foot cables, but due to the tech jargon in their descriptions, I wasn't sure if what they had would work for a regular home cable TV setup, so I asked them to confirm. Neither company replied, so I wrote again - to both places. That was over a week ago and I never did get a reply. So I decided to check back with Cencom. Ed not only replied immediately, he changed his site and added the product I needed! I couldn't believe it. It says a lot about a business when they will do something like that for an infrequent buyer like myself. I had only ordered there once before, so I wasn't a regular customer.

I highly recommend this company due to the VERY high quality of their products, their willingness to share their expertise (and Ed really knows his stuff), the speed with which they reply to inquiries, and their excellent customer service.

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5/5

posted Aug-17-2005

I purchased an item that required assembly and the written instructions were lacking. I called customer service and they called me back almost immediately (no waiting on hold!). The lady I spoke with said she'd check and get back to me. A short time later, another person called back. She had personally gone out to their warehouse, examined an assembled version of my item, pulled a bag of parts out, spread them out, labeled them, and personally typed up detailed instructions and emailed them to me. I was able to assemble the product immediately. I couldn't believe it!

I have never encountered such a wonderful customer service experience. They certainly lost money dealing with me, but they care so much about customer satisfaction that they are willing to make the customer happy, even if it costs them! I didn't think companies like that existed anymore. They are the very best - and they are very rare. I couldn't recommend them more highly.

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5/5

posted Mar-27-2005

Excellent experience. No problem whatsoever. I'd buy there again. In fact, I decided to buy from them due to all the positive comments at this site. Since I was spending $300+ I didn't want to be dealing with some fly-by-night outfit in the event of difficulties. Henceforth, I'll buy my higher priced stereo electronics at Crutchfield.

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4/5

posted Dec-19-2004

As the previous poster stated, be VERY cautious about buying from this company. I bought a Tracfone package. One year of service was included (and I paid a higher price for that service). When I activated, the service wasn't included. Tracfone refused to assist. I called and they claimed there was no package that included one year of service. I insisted on speaking to a manager. They refused. So I scanned the package (which included all the details) and emailed it. They ignored it. Tried again. Ignored again. So I leaned on the store where I bought it. Fortunately the store intervened. There is no way that I would have received what I paid for if the store had not intervened. DO NOT BUY FROM THIS COMPANY WITHOUT BEING PREPARED FOR A HUGE HASSLE. They'll cheat you if they can. And they will ignore your requests for assistance.

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Update: It is now 1/8/2008 - three years later.

After the hassles described above I went on to use the phone and service for 3 years without a single problem. And contrary to what another reviewer said, you do NOT need to buy cards every 60 days. You can buy one year of service for around $99 - this is what I do. I use very few minutes - just for emergencies.

Recently Tracfone changed something technical in my area... soon my phone would no longer work. They notified me prior to the change by leaving a message on my home phone. I registered with their web site - so they have my home phone number. I emailed them. They replied promptly and sent me a new phone - free of charge. I got it loaded with my old minutes without a hitch by calling tech support. I spent about 20 minutes on the phone with them. I'd say it's in India by the accent. But I had no problems.

I don't know whether they have improved, or if I was just lucky, but I've had three years of service without any problems whatsoever, and now I have a new phone free of charge, so I'm pretty satisfied.

This review was modified by bobsmithhome on January 08 2008 12:05:29 PM

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