“We called one of their sales persons for advice on a wireless IP phone for an open Trixbox environment (Polycom phones) and they recommended specifically the SpectraLink 8020, well, that was the wrong phone. They should have told us the 8002.
So we got the phone in an ordinary brown packing box, nothing special about it whatsoever (not retail packaging), it was taped quite solidly however --- so much so that the box had to be ripped apart to get at the phone. So we did not give a second thought about putting the phone, accessories, manual, etc. in a ziplock bag and shipping it back without the box since it was destroyed. The tattered remains of the brown box have since been discarded.
It would not work in our environment. The salesperson neglected to mention that it needed a $2000 gateway product. I had specifically told him the hardware we were running, and he assured me it was a popular phone because of that fact that it would connect to a standard wireless AP on an Asterisk-based network. So his advice caused me to purchase the wrong phone.
OK, people make mistakes, and in the future I will research directly with the manufacturer, but at this point all we want is the right phone, but they have been refusing return authorization on the basis of the box not being returned. This seemed petty and baseless considering it was not even a retail box, it was a cardboard box with some tape on it.
***Update. After leaving a message with Customer Service Manager Bill Herman, he got back to me and informed me that he would credit my account so that we can exchange the phone. We are in the process of doing this and I will update the review with the result later. **Update2 - After a week we received our credit and have again purchased from VOIP. We will for certain update our experience once we have implemented. However, I am satisfied that they have done the right thing and provided us with a credit, even though I had to throw a fit for them to do it. ***Update3 --- We received out Spectralink 8002 phone on the credit VOIP Supply gave us as a result of our review. However it appears they are now denying us out of an extra battery we ordered with it. We have made contact with them several times and no one is attempting to make this right. It is on the sales order and they have admitted their own error, but we continue to see no spare battery sent to us, despite their sales people telling us they are "looking into it". I hope they will see this and do the right thing by sending us our battery.”