1/5

posted May-07-2012

I ordered a screen for our garage door on 4/22 to make sure it would be here by Mother's day as we are having both my wife's family and mine over for a cook out. I received the order confirmation the same day I placed the order but nothing else for two weeks. I called Gander Mountain customer service over and over again about this and kept getting the same answer. "We'll mark it down as a priority Mr. ***** and get back to you a.s.a.p. with an update on your order." Nothing. No email, no phone calls. Then they give me a bogus tracking number that when pulled up on UPS says that it has been delivered to someone in Ma. I LIVE IN WI! The next bunch of b.s. was the girl told me I didn't read the tracking number right. Delivered meant it was just moved to the next UPS dock. Right... They then proceeded to blame it all on the vendor, Shelter Logic and said it was their fault. Blame game like a bunch of children. I called Shelter Logic and was told by them that they hadn't received my order. I called G.M. back and talked to the supervisor who was completely rude to me. He told me that the package was shipped. I asked how do you know. He says the vendor told him. I said then why can't you give me the correct tracking number then? Long Pause. "because it's the wrong tracking number". Around and around we go. Lies leading into more lies. They wouldn't even be decent enough to send me another one just so I would have it by Mother's Day. I will never spend another penny there and will bad mouth them to anybody whenever I can. Their customer service is RIDICULOUSLY HORRIBLE!!!

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