5/5

posted Feb-12-2003
Good price, good customer service.
I originally placed the order online, filled out all the required info, and clicked away to the confirmation screen only to get a server error. I waited until I could call during normal business hours the following day because I hadn't gotten a confirmation email. Customer service was easy to contact and friendly. The situation was resolved, and I reordered from the website.
When placing the order again, the price had been changed on the website from the previous day (and compared to Pricewatch). I made the note in the comments box and was charged the correct price for the video card and was given the free shipping also listed on Pricewatch.
I would order from Mirco Pro again. Although I had a simple problem, it was rectified quickly and accurately. Even better, I recieved an email later in the evening saying the product had been shipped with the tracking number and all. I had called around 4pm in the afternoon and wasn't expecting to see it shipped until the following day, but they made the extra effort to keep the customer pleased. I was definately impressed.