5/5

posted Nov-10-2007

I think my first order was in late 2004. Received a keen system (better than expected, in fact) that time and came back recently for another. In 2004, I had not heard of this company and found them via a search. I've since read about them in several mags and congrats on the recent PCGamer review! Couldn't have happened to a better group of fellows.

This time around I wanted to find a great system for my son. Of course, he plays World of Warcraft and several other computer games and has done well in school. I felt he deserved something more than a local big box special and remembered my good experience with this company. I have very little doubt that this company may be one of the best in the business. Every time I call I get someone who understands what I'm talking about. I don't have to explain to them like I have done with other companies in the past. I work as an IT professional and there's quite like trying to explain a detailed technical desire to a sales rep who doesn't understand IT.

In the case of Widow, I've always found their people to be very knowledgeable and very personable. In fact, Josh, the company founder emailed me recently just to check up on me and see how my experience had been. Well, I thought it couldn't have gotten any better until that happened. I was shocked by the amount of effort taken to ensure my happiness with a purchase that occurred quite some time ago.

When I get home from a day of work, I'm often stressed and need time to just bash things. Although I spend most of the day at a computer, I certainly don't see my Widow system that way. I see it as a source of stress relief as I bash, fire and slash my way through hordes of monsters. How many games have seen life on my Widow system? Half Life, World of Warcraft, Doom 3, Civilization (all of them), Sim City, The Sims (not me), Gun, Counter Strike, and the list goes on... All without a problem and at very nice performance. Some of those on a system purchased in 2004, no less. It's very nice to know that, even for a system purchased nearly 4 years ago, I can call up a tech at Widow and get advice on how to upgrade and even trade gaming stories. To even think of that kind of service at any of the Big Boy computer companies is laughable.

The people of Widow really make the difference, I say. Perhaps that is really the case with all companies. The people make the difference. If they really care, the customer will have a good experience. If they don't care, the customer will not be happy. Why can't everyone care about what they do the way this company does?

Specifically, Josh, has always been someone that said "yes" when I wanted something. In my professionaly status I've participated in purchases of IT equipment. So, to have a computer company say "yes, we can do that." when I ask for something out of the ordinary really made me feel like a VIP.

Also, Ryan, hand built our system and we got to talk with him while he was working on it. To think that I would get to talk with the actual person who built my system was a shock, by itself. To know that the person building the system was so intelligent and perhaps even more knowledgeable than I am about how high performance gaming systems run was absolutely jaw dropping.

These are just a couple of the MANY exceptionally good people I’ve me at Widow during my phone and email discussions with them. When I need a computer beyond something just for work...ie something that I know will play the games we play, I will continue to think of this company. I can't recommend them highly enough. I feel that I have found a friend or, I should say, friends.

To the fellows at Widow, thank you for making my son and me very happy on many late nights. You've made our father-son time a constant source of shared fun and a lasting memory for both of us.

Thanks for all you do. Your customer (and friend) for life...

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