3/5
posted Aug-06-2012
I had done business with them before a couple of years back and they were great. They have deteriorated considerably since then.
Placed an order for a tablet, went online a week later to see the status and stated 'sent to warehouse' . Went online a couple of days after that still same status, so I gave them a call. The guy told me the order was in my state and it should ship in a couple of days. A week later still nothing. Called them again, guy that orders had taken off for the day, the would call me back the next day. Guess what ? They never called. Called them back 2 days later ( closed on Sat) now they tell me they are waiting for the tablet from the manufacturer. So the earlier guy lied to me. The person on the phone told me it's been close to a month do you want to cancell the order ? I said yes of course. He then states ok I'll send the email to the dept so they can cancell the order and refund your money. I ask how long is that going to take. He states I don't know I do not work in that dept. Grrrrr I asked for the person who works in the dept so I can contact him. At this point I am extremly po'd God only knows when I'll get me money credited back.
***************
Review update Aug-16-2012
After writing 3 emails to 3 different departments. I did get a call back from them and my monies were credited back to my credit card 2 days later. About a week after a gentleman from the Co. called to inquire on my order and what happened. I told him the whole story, he profusely apologized asking if I would give them another chance. They are doing some restructuring in their procedures and communication in the CO has suffered. He asked me if I already has bought the tablet and I had told him yes that I had, so they sent me a $25 certificate for a future order. Since I had great service with them prior to this incident I will give them another chance. I do give them credit for calling me, I think any other CO. would have just blown this off.
I do give them credit for calling back and follwing up.
This review was modified by
blkdoggy421 on August 17 2012 12:56:41 PM
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![Share](javascript:share_rating({"review_body":"I had done business with them before a couple of years back and they were great. They have deteriorated considerably since then. <br>Placed an order for a tablet, went online a week later to see the status and stated \u0027sent to warehouse\u0027 . Went online a couple of days after that still same status, so I gave them a call. The guy told me the order was in my state and it should ship in a couple of days. A week later still nothing. Called them again, guy that orders had taken off for the day, the would call me back the next day. Guess what ? They never called. Called them back 2 days later ( closed on Sat) now they tell me they are waiting for the tablet from the manufacturer. So the earlier guy lied to me. The person on the phone told me it\u0027s been close to a month do you want to cancell the order ? I said yes of course. He then states ok I\u0027ll send the email to the dept so they can cancell the order and refund your money. I ask how long is that going to take. He states I don\u0027t know I do not work in that dept. Grrrrr I asked for the person who works in the dept so I can contact him. At this point I am extremly po\u0027d God only knows when I\u0027ll get me money credited back. <br>***************<br>Review update Aug-16-2012<br><br>After writing 3 emails to 3 different departments. I did get a call back from them and my monies were credited back to my credit card 2 days later. About a week after a gentleman from the Co. called to inquire on my order and what happened. I told him the whole story, he profusely apologized asking if I would give them another chance. They are doing some restructuring in their procedures and communication in the CO has suffered. He asked me if I already has bought the tablet and I had told him yes that I had, so they sent me a $25 certificate for a future order. Since I had great service with them prior to this incident I will give them another chance. I do give them credit for calling me, I think any other CO. would have just blown this off. <br>I do give them credit for calling back and follwing up. <br>","link":"http:\/\/www.resellerratings.com\/store\/Abe_s_of_Maine\/review\/1770962#comment1770962","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Abe_s_of_Maine.jpg","store_name":"Abe\u0027s of Maine","username":"blkdoggy421","rating":"3"}, "single");){kind=link}