5/5

posted Dec-17-2004

After researching laptops for about a full month, I happened onto Thunderbox PC and was totally shocked that I could build a system to my specs for a price cheaper than what Alienware, hypersonic and Falcon NW were offering.

I had a few questions so I e-mailed the contact e-mail address and was surprised to see all of my questions answered about 7 minutes later by the owner of the company Jon Mancil. I put an inquiry in to Alienware about 2 weeks prior to that and still did not have an answer!

Jon and I went over what I needed, discussed a custom graphic and wrapped up the purchase within about a day. I was in Baghdad at the time so time differences played a role.

Because of the great customer service I received, my friend and I both bought Phantom laptops from Jon and are thoroughly impressed with every aspect of our purchase. Jon did an amazing job with our custom graphics and all the components we wanted. He also kept us up to date and made suggestions that helped us get the right laptops for our needs.

I just recently found out I need to go overseas again and needed an airplane power adaptor. After not being able to find one, I called Jon and he took care of getting one for me in a serious time crunch and actually called me to let me know it was in at his office and that he would overnite it so I would have it for my trip.

I could not ask for any better performance from a company or a laptop. In fact, my Gateway desktop is getting long in the tooth and will be getting replaced by a Thunderbox.

So to recap, awesome company with an awesome product, run by a man who cares about what he is doing and the people he is it doing it for.

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