4/5

posted Jan-27-2012

I ordered some PSB speakers in early December online. In my initial conversations with customer service, it seemed that the speakers would arrive within the 7-10 business days as stated online. At around the 7-business day window, I was notified that the speakers were back-ordered, which was a bit annoying but somewhat understandable with the X-mas holiday.

In the end, I received the speakers after about 20 business days (3 days after X-mas) which was certainly a bit later than I had hoped or expected but they arrived in excellent shape (double-boxed even though I didn't pay for the upgrade) and I saved about 35% from the next best price I could find online (which would have been a partially "Open Box" set versus the all-new I rec'd from DigitalCraze). It is, of course, hard to wait for a new toy to arrive but considering I researched the speakers for at least 4 months, the 10 extra days were well worth the savings.

On another note, even with the initial snafu with the back-order, I always found the customer service staff to be helpful and courteous.

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