1/5

posted May-06-2013

I placed an order totaling 57.26 which was paid through PayPal via the internet. I have yet to receive the merchandise that I ordered and it has now been 90 days since the order was placed. I have corresponded with the company (copy of emails below) and have been given various reasons and tentative dates that the product should be shipped out all of which have passed. I have also contacted the company 3 times in the last 10 days and they are not responding to my emails. I reviewed some of the company ratings by past customers and this company seems to have a history of these types of practices.

Since I was willing to give the company a chance to fulfill the order, I waited past the time at which I could peruse PayPal for a refund. I did this in good faith in order to be fair with the company as I know things happen with the best of companies.

Request #3

Generally when a customer contacts a business about the status of an order that has been placed, they receive a response from said business. This makes the third time I have contacted your establishment this week with questions about this order which was placed on February 2nd and I have never gotten a reply. I am still waiting on these items, please advise of eta. If i do not here from you in a reasonable amount of time, i will feel compelled to take additional measures in order to get my money back as well as filling a formal complaint on your business. Thanks for you speedy response, Howard.

Begin forwarded message:

From: Bird <bird101@charter.net>
Date: April 23, 2013, 9:06:30 PM EDT
To: Customer Service <customerservice@ddmto.com>
Subject: Re: order #37759

Request #2

Hi again Christy, still waiting on these items, please advise of eta. Thanks, Howard.


Begin forwarded message:

From: "Customer Service" <customerservice@ddmto.com>
Date: April 3, 2013, 1:32:58 PM EDT
To: "'Bird'" <bird101@charter.net>
Subject: RE: order #37759

Good morning Howard,

I am extremely sorry for the delay in getting your order to you. We are expecting the backordered items to start shipping out today from the manufacturer so we will be receiving a large number of shipments in the next few weeks. We will unload the pallets as quickly as we can to get the items shipped out to everyone waiting on their orders. I am very sorry for the delay and we believe that going forward, we will not be having the slow shipping time for our out of stock items. Please accept my apologies and as soon as we receive in the six MA 73’s, we will ship out to you ASAP.

Thank you,

Christy Styles
Customer Service Manager
Desert Deuce, Inc.
cstyles@ddicorporate.com
customerservice@ddmto.com
623-533-6788

From: Bird [mailto:bird101@charter.net]
Sent: Wednesday, April 03, 2013 9:59 AM
To: Customer Service
Subject: Re: order #37759

Hi Christy, can you give an update on these items, it has been over the additional 3 weeks indicated which means it has been 8 weeks total since these items were ordered. Thanks, Howard


On Mar 2, 2013, at 1:20 PM, "Customer Service" <customerservice@ddmto.com> wrote:

Good morning Howard,

I apologize in the delay answering your email. At this time, Condor is a bit behind getting us our out of stock items so truthfully we are looking at about another 2-3 weeks. We are working very hard to clear up the issues we are having with the slow shipping time for our stock. I thank you for your patience and understanding. Once the items come in, we will ship out to you as quickly as possible.

Thank you,

Christy Styles
Customer Service Manager
Desert Deuce, Inc.
cstyles@ddicorporate.com
customerservice@ddmto.com
623-533-6788



From: Bird [mailto:bird101@charter.net]
Sent: Thursday, February 28, 2013 6:03 PM
To: customerservice@ddmto.com
Subject: order #37759

Hello, this is my second inquiry into the status of this order, I would like to know the status of these items. I noticed they are listed as in stock on your website, however I have still not received this order and it is past the time you indicated they wold be shipped. Thanks Howard



"God reserves His very best for those who leave the choice to Him."

On Feb 4, 2013, at 2:04 PM, "Desert Deuce MTO" <customerservice@ddmto.com> wrote:


Hello Howard,
Thank you for your order #37759 with Desert Deuce. We will ship your order when the out of stock item(s) listed below arrive. Please contact us via email or telephone if you have any questions or concerns.

The following item(s) are out of stock and currently on order:

Out of stock item Condor MA73 Tech Sheath - OD, Black, quantity 6
Color: OD

Desert Deuce anticipated arrival date: 1 1/2 weeks



Thank you for your business.

Best Regards,

Customer Service
Desert Deuce Military, Tactical and Outdoor
customerservice@ddmto.com
www.desertdeucesurplus.com
(623)533-6788

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