1/5
posted May-29-2012
Sierra Trading Post is an odd bird that I have done business with for 6 years. I was thrilled w/the many brands, sales & "carrot in front of the nose" deals I was flooded with. I became a VIP receiving 25% - 35% off non clearance or sale items. I wrote glorious reviews about the items I purchased.
Nevertheless, five years into my account relationship, after spending well over $7K -items kept, as well as spreading the news of the company's website & merchandise discounts to everyone I knew, I unceremoniously received a scathingly unprofessionally cold email indicating the company no longer wished to do business w/me if my return rate continued to exceed 60%. I was so humiliated & offended by this email, as I had thought I had established a good merchant/customer relationship w/STP.
Trying to remain undaunted by the email, I contacted a "live" supervisor & was informed of the many people that take advantage of STP's return policy, even wearing the clothing & returning it. I have received used clothing & shoes from STP myself - receiving 2 left shoes, boots & clothing w/broken zippers, clothing & shoes w/tears & soil marks, ridiculous factory 2nds, etc. If I ever mentioned these issues I was never offered return S/H reimbursement nor was I apologized to. CSR dead wood on the other end.
The supervisor I spoke with on the one occasion seemed rather curt & uneducated. I was informed of their CSRs expertise in garment sizing advice, etc. even though when one inquires about garment sizing it would take 24 - 48 hours for the response. The supervisor also complained to me that it cost STP money to provide UPS Smart Labels - that they lost money on them. I got off the phone feeling cheapened by the entire experience.
In addition, whenever contacting CSRs at STP by email I continually received FONT SIZE that well exceeded normal correspondence etiquette, shouting at me from afar. The CSRs are also bored & lifeless on the phone, perhaps from the endless winds in the state of origin, or the company's poor business practices.
Regardless, I continued to shop w/STP for yet another year, but reducing substantially my purchases. After receiving yet another nasty 60% return email, I immediately cancelled my STP account.
Caveat Emptor, Let The Buyer Beware!!!
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posted Jun-02-2012 
![Share](javascript:share_rating({"review_body":"Zappos.com is an absolutely, amazingly feel good place to shop. Although you will pay higher prices than a less expensive on-line store, you will be treated w\/total respect, receive free shipping both ways, have merchandise availability guaranteed & get your items in record time. There are numerous pictures of each item, every angle along w\/videos for most items. This is a store w\/personality & obviously employees that enjoy their jobs. No post purchase dissonance shopping w\/Zappos.com. ","link":"http:\/\/www.resellerratings.com\/store\/Zappos\/review\/1597604#comment1597604","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zappos.jpg","store_name":"Zappos","username":"bigskytooohio","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sierra Trading Post is an odd bird that I have done business with for 6 years. I was thrilled w\/the many brands, sales & \u0022carrot in front of the nose\u0022 deals I was flooded with. I became a VIP receiving 25% - 35% off non clearance or sale items. I wrote glorious reviews about the items I purchased. <br><br>Nevertheless, five years into my account relationship, after spending well over $7K -items kept, as well as spreading the news of the company\u0027s website & merchandise discounts to everyone I knew, I unceremoniously received a scathingly unprofessionally cold email indicating the company no longer wished to do business w\/me if my return rate continued to exceed 60%. I was so humiliated & offended by this email, as I had thought I had established a good merchant\/customer relationship w\/STP. <br><br>Trying to remain undaunted by the email, I contacted a \u0022live\u0022 supervisor & was informed of the many people that take advantage of STP\u0027s return policy, even wearing the clothing & returning it. I have received used clothing & shoes from STP myself - receiving 2 left shoes, boots & clothing w\/broken zippers, clothing & shoes w\/tears & soil marks, ridiculous factory 2nds, etc. If I ever mentioned these issues I was never offered return S\/H reimbursement nor was I apologized to. CSR dead wood on the other end. <br><br>The supervisor I spoke with on the one occasion seemed rather curt & uneducated. I was informed of their CSRs expertise in garment sizing advice, etc. even though when one inquires about garment sizing it would take 24 - 48 hours for the response. The supervisor also complained to me that it cost STP money to provide UPS Smart Labels - that they lost money on them. I got off the phone feeling cheapened by the entire experience.<br><br>In addition, whenever contacting CSRs at STP by email I continually received FONT SIZE that well exceeded normal correspondence etiquette, shouting at me from afar. The CSRs are also bored & lifeless on the phone, perhaps from the endless winds in the state of origin, or the company\u0027s poor business practices.<br><br>Regardless, I continued to shop w\/STP for yet another year, but reducing substantially my purchases. After receiving yet another nasty 60% return email, I immediately cancelled my STP account. <br><br>Caveat Emptor, Let The Buyer Beware!!!","link":"http:\/\/www.resellerratings.com\/store\/Sierra_Trading_Post\/review\/1584470#comment1584470","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sierra_Trading_Post.jpg","store_name":"Sierra Trading Post","username":"bigskytooohio","rating":"1"}, "single");){kind=link}