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bhardie

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Rating 2/10
1/5

Customer experience so bad...it's mind-boggling...

Ordering photo wood panels and a photo book:
Put my projects together, went to order the next day after review and saw there was a coupon deal. No code anywhere I could find...so I used the online chat. They gave me a code. Great! Would have been better to actually see the code on their site where they advertised the deal.
Went to review my order. Different shipping for every size photo panel. Different sizes are counted as different orders so the shipping really stacks up.
Also, the confirmation on my cart only confirmed one photo for each panel...not the different photos I had for each panel. So the "confirmation" didn't confirm what I ordered.
Tried online chat...chat was dropped, not enough customer service agents.
Tried to call. Call was dropped 2x.
Finally got poor Justin on the phone who was helpful, but not in a position to unscrew this screwy online ordering process. He explained all of the different shipping charges, but couldn't change anything so it might make logical sense. He also said i could "confirm" my order by looking in my order history...best not to look at the "confirmation." Poor Justin...put on the front lines with no power to change.
Bottom line: Order from somewhere else.
One more thing: While I could pick up same day...the order will take more than a week to arrive...even with all the extra shipping charged. FABULOUS!


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