1/5

posted Mar-02-2010

Buyers Be Ware.
Letterfolders.com (AKA - Ace Depo, Time Clock Zone, American Refurbished) Sent me a reconditioned shredder when I purchased a new unit. They denied it was reconditioned. I called Fellows and they confirmed it was a reconditioned unit by the serial number.
Letterfolders agreed to a return when I told them the serial number and a call to Fellows confirmed it was a reconditioned unit.
They provided a RMA # and instructions for the return.
They received the return but refused to refund my money.
After many phone calls to Letterfolders--and promises from them that I would receive a refund--I turned the disputed amount over to my credit card company.
It seems that this option is the only way to get Letterfolders (AKA - Ace Depo, Time Clock Zone, American Refurbished) to return funds.
Be sure to keep all documentation -- order #s RMA#s, FedEx tracking #s to prove returns.

This review was modified by bewarebefore on March 02 2010 08:26:06 AM

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