1/5
posted Dec-12-2011
CROOKS...THEY SELL OPENED BOX MERCHANDISE AS FACTORY SEALED NEW
YOU'VE BEEN WARNED!!
I read these reviews after I ordered and had a problem. These people are telling the truth. Their problems were eerily the same as mine so there's definitely a pattern of the way they do business.
I ordered a Kenwood excelon XR-5S amp. when I got it, the box was torn and the instruction manual, warranty card, and allen wrenches (that are supposed to be included) were missing. The bag they were supposed to be in, was in the box, but torn open and empty. I could see marks where the amp had been bolted down before. I took photos of everything before I hooked it up. The light powered up, but that was all....DOA.
It took a week to get a Return Merchandise authorization from them. They wanted to see the photos (even of the shipping box, which was in perfect shape). I even sent a photo of my ASE Master Auto Technician certification that I've held for 17+ years to prove my competency to install and verify a defective amplifier (as if you need to be that qualified to install an amp)......That's right!! Per their policy, you have to have your equipment installed by a professional and provide a receipt to get warranty credit. Luckily I am a certified professional or I'd be SOL! Who the hell buys stereo equipment online, and then carries it to a stereo installation shop to have it installed? Usually you buy your equipment through your installer if you go that route (where you'll have a warranty on the installation).
Anyway, sent it back and waited a week for a reply. I emailed them multiple times requesting info on what they planned to do to rectify the situation. No replies until today. They first emailed saying they were sending a replacement out today. Two hours later, they email me stating they're sending it off for warranty repair. I contacted Kenwood last week and was told OCS is NOT an authorized dealer and they would NOT honor any warranty claims from items purchased through them. I wonder what "factory" they sent it back to for warranty. They're going to send it off for repair, then send that used POS to me and call us even??? That's a refurbished item at that point..and not even a Kenwood factory refurbished item either. Refurbished amps from Kenwood sell for upwards of $100 less than what I paid for a "Factory Sealed New Unit". Now I know how they sell for the price they do......
AVOID THIS PLACE LIKE THE PLAGUE!!!!!!!!!!!!!!!!
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![Share](javascript:share_rating({"review_body":"CROOKS...THEY SELL OPENED BOX MERCHANDISE AS FACTORY SEALED NEW<br>YOU\u0027VE BEEN WARNED!!<br><br>I read these reviews after I ordered and had a problem. These people are telling the truth. Their problems were eerily the same as mine so there\u0027s definitely a pattern of the way they do business.<br><br>I ordered a Kenwood excelon XR-5S amp. when I got it, the box was torn and the instruction manual, warranty card, and allen wrenches (that are supposed to be included) were missing. The bag they were supposed to be in, was in the box, but torn open and empty. I could see marks where the amp had been bolted down before. I took photos of everything before I hooked it up. The light powered up, but that was all....DOA.<br><br>It took a week to get a Return Merchandise authorization from them. They wanted to see the photos (even of the shipping box, which was in perfect shape). I even sent a photo of my ASE Master Auto Technician certification that I\u0027ve held for 17+ years to prove my competency to install and verify a defective amplifier (as if you need to be that qualified to install an amp)......That\u0027s right!! Per their policy, you have to have your equipment installed by a professional and provide a receipt to get warranty credit. Luckily I am a certified professional or I\u0027d be SOL! Who the hell buys stereo equipment online, and then carries it to a stereo installation shop to have it installed? Usually you buy your equipment through your installer if you go that route (where you\u0027ll have a warranty on the installation).<br><br>Anyway, sent it back and waited a week for a reply. I emailed them multiple times requesting info on what they planned to do to rectify the situation. No replies until today. They first emailed saying they were sending a replacement out today. Two hours later, they email me stating they\u0027re sending it off for warranty repair. I contacted Kenwood last week and was told OCS is NOT an authorized dealer and they would NOT honor any warranty claims from items purchased through them. I wonder what \u0022factory\u0022 they sent it back to for warranty. They\u0027re going to send it off for repair, then send that used POS to me and call us even??? That\u0027s a refurbished item at that point..and not even a Kenwood factory refurbished item either. Refurbished amps from Kenwood sell for upwards of $100 less than what I paid for a \u0022Factory Sealed New Unit\u0022. Now I know how they sell for the price they do......<br><br>AVOID THIS PLACE LIKE THE PLAGUE!!!!!!!!!!!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/onlinecarstereo\/comment\/1005769#comment1005769","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/onlinecarstereo.jpg","store_name":"OnlineCarStereo.com \/ OSC Deals","username":"bedanobub","rating":"1"}, "single");){kind=link}