1/5
posted Jun-10-2009
DO NOT SHOP WITH THIS RETAILER!!!! I wanted to buy a PAIR of go rhino truck steps for my wife's b-day and their prices seemed pretty good. I then proceeded to place my order online which the steps were around $50. It then told me shipping was going to be $70. I figured this must be a mistake so I called. They helped me and placed my order over the phone and shipping was $25 and I made sure to ask the rep that they did come in a pair and he said yes. I then get a call a week later stating they can't sell me a pair for that price, I come to find the person that took my order mistyped 2 pair instead of one and everything was ok, but I made sure to confirm again that they do come in a pair and they said yes. I then receive the product and I have two problems...it's not the same style I ordered and there is only one step! I call up again to find out there was a redesign and the step pictured is no longer manufactured...which I understand things happen. I then confirmed again that I should have received a PAIR of steps, not just one and the rep said yes. He said he would send one out right away and I would get a confirmation email in 2-3 days when shipped. No email. I call and talk to another rep and now they say they are sold seperate, I ask to speak to a manager. I get the manager on the phone he says there was a typo on the internet which all the people take orders from and they are infact sold seperate. He then tells me I can return the item for a refund or he will sell me another one at his cost (which is $1 less than I bought the first one for!!!) I said I talked to multiple sales staff and they all confirmed that I should receive two and on top of that I was told another step was being sent out and I had to call to find out it wasn't, they didn't call me! I should receive the second step at no charge. The manger won't do it. Needless to say I got very mad which is hard to do, hung up and will not do business with them or steer anyone else away from doing business with them forever! DO NOT DO BUSINESS WITH THIS COMPANY!!!
59,712 stores
1,819,493 reviews
Over 250,000 shoppers online now
Total Reviews
Helpful Reviews
Homepage
Member Since
Last visit
![Share](javascript:share_rating({"review_body":"DO NOT SHOP WITH THIS RETAILER!!!! I wanted to buy a PAIR of go rhino truck steps for my wife\u0027s b-day and their prices seemed pretty good. I then proceeded to place my order online which the steps were around $50. It then told me shipping was going to be $70. I figured this must be a mistake so I called. They helped me and placed my order over the phone and shipping was $25 and I made sure to ask the rep that they did come in a pair and he said yes. I then get a call a week later stating they can\u0027t sell me a pair for that price, I come to find the person that took my order mistyped 2 pair instead of one and everything was ok, but I made sure to confirm again that they do come in a pair and they said yes. I then receive the product and I have two problems...it\u0027s not the same style I ordered and there is only one step! I call up again to find out there was a redesign and the step pictured is no longer manufactured...which I understand things happen. I then confirmed again that I should have received a PAIR of steps, not just one and the rep said yes. He said he would send one out right away and I would get a confirmation email in 2-3 days when shipped. No email. I call and talk to another rep and now they say they are sold seperate, I ask to speak to a manager. I get the manager on the phone he says there was a typo on the internet which all the people take orders from and they are infact sold seperate. He then tells me I can return the item for a refund or he will sell me another one at his cost (which is $1 less than I bought the first one for!!!) I said I talked to multiple sales staff and they all confirmed that I should receive two and on top of that I was told another step was being sent out and I had to call to find out it wasn\u0027t, they didn\u0027t call me! I should receive the second step at no charge. The manger won\u0027t do it. Needless to say I got very mad which is hard to do, hung up and will not do business with them or steer anyone else away from doing business with them forever! DO NOT DO BUSINESS WITH THIS COMPANY!!!","link":"http:\/\/www.resellerratings.com\/store\/Andy_s_Auto_Sport\/review\/473261#comment473261","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Andy_s_Auto_Sport.jpg","store_name":"Andy\u0027s Auto Sport","username":"beaver79ta","rating":"1"}, "single");){kind=link}