1/5

posted Dec-02-2005

Very dissatisfied with this company. I am out $75 out of pocket and nothing to show for it but frustration.

I ordered a projector screen, it was delivered damaged. I refused shipment. I asked the shipper what happens that a projector screen cannot be delivered undamaged (this was my 3rd attempt, but the 1st with spacecentersystems). He said it was too long (105") to go through the system--without better packaging it was never going to arrive intact. I contacted spacecentersystems and they put me in contact with the warehouse that ships it. The warehouse said there was nothing they could do and did I want to cancel the order? I said I guess that's my only option.

I was refunded 80% of the purchase price (restocking fee $32) and lost the cost of shipping ($43). I could not believe they were charging me a restocking fee and I was losing the shipping charge when they really didn't give me much of an option other than to cancel my order.

This was the LAST thing I wanted when I ordered this thing. I specifically emailed them more than once and commented on my order that I didn't want it shipped if I would not be able to refuse shipment due to damage and not be charged. They shipped it anyway.

I called back and wanted to talk to a supervisor. I said I was dissatisfied. I wanted this screen and only cancelled because I had basically been told I couldn't get it undamaged. The supervisor said I could still get it if I wanted, they would reverse the restocking fee and not charge the shipping to resend it out. I accepted because I was out $75 and had NOTHING to show for it and this was my only hope of achieving any satisfaction--if the screen somehow arrived in good condition.

Next thing I know I am getting an order confirmation with a shipping charge ($16.40). Then I get another email asking if it is okay to be charged sales tax--they were going to ship it from a closer warehouse which was in my state. I called and asked about the shipping and was informed there WAS a shipping charge, and it was $43 for this order. $43 AGAIN?? I said the supervisor said there would be no shipping charge. They said I would have to confirm that with the supervisor.

Bottom line, the supervisor was wrong. The warehouse would not ship without charging me again.

I cancelled, am leaving negative feedback, and would like to forget this whole transaction ever took place. I would think there was ample money in this transaction to try to satisfy me as their customer--$163 I initially paid, $43 initial shipping charge, damage claim from the shipping company for the value of the damaged shipment, the screen itself returned to the warehouse. Subtract the refund of $131 and that leaves the scales pretty unbalanced and decidedly not in my favor.

Needless to say, I would not choose to do business with them again.

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