1/5

posted Aug-14-2008

Worst experience that I have ever had!!! I purchased a power supply that ended up being defective and they won't exchange it or refund my money. They want to charge me a 25% restocking fee because the box it came in is damaged, although the damage to the box occurred before I even purchased the item. They are very unwilling to help and didn't even believe me that the power supply was faulty until the third time that I brought it back in when they finally tested it. Even after they admitted that the device was faulty, they wanted to charge a 25% restocking fee. I would strongly advise anyone who is considering shopping at EBC computers go elsewhere. They do not believe in customer service. Little do they realize that the 25% restocking fee that they are trying to charge me is not going to make them any money in the long run; it will end up costing them hundreds in lost sales because I will never go back and I am going to be sure to never send any business their way.

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