5/5

posted Oct-30-2010

After placing my order, I found a similar item for a better price. I called their 24-hour toll free number and they politely and quickly changed my order. My order shipped on Monday and was delivered by Friday/Saturday. I was surprised by how quickly I received my order. The packing was excellent and the items were exactly as described. I would use this merchant again.

_______________________________________________________
May 2011 -- Jesus Returns & Judgment Day Begins
The Bible gives much evidence that the world will end soon.
Learn more at http://Seek-Lord.blogspot.com

This review was modified by backcountrybum on October 30 2010 10:29:10 PM

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5/5

posted Apr-02-2012

Purchased "Microsoft Windows XP Home OEM w/SP3 (32 Bit)". It's Dell OEM, but they said it work work for any PC, and they are right! It was only $65. They shipped the same day I ordered. Very fast. And free shipping on my order. My first purchase went so well that I purchased a second copy. Excellent price.

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5/5

posted Apr-02-2012

Their website is excellent for building a custom PC...lots of options and detailed descriptions of components. Their prices are competitive. I used online chat, and received a quick and courteous response.

A week after placing my order, I called them to change the video card. They accommodated my change easily.

I received my custom PC 10 days from order date, and that was just fine for me (especially since I made a last minute change). I was not in a rush. All the components that I ordered were installed (no substitutions). The shipping box was well packaged/padded, and they included the CPU box plus extra cables and manuals.

I had ordered my PC without an operating system, because I wanted to install Windows XP Home SP3 myself. Unfortunately, I was unable to install XP (got blue screen of death during the beginning of the install). I called CPU solutions and was helped by a builder named Kip. We checked various settings in the BIOS, and he finally walked me through downloading and updating the BIOS. After that, XP installed just fine.

The Intel DX79TO motherboard was shipped with the original BIOS version 0281. There were several BIOS updates since then. I would recommend that CPU Solutions load the current BIOS on the motherboard as a service to their customers. Also, I understand that XP does not support AHCI; and in my order notes, I requested that they change the BIOS to IDE for me; but it was shipped with setting AHCI...not a big deal, since it is easy to change.

Another recommendation is to have a power supply estimator as part of their website. After selecting various components, I would like to make sure that I have selected the correct size power supply.

Another benefit to their website is that you can submit your quote for review (so they can check for problems with your quote...like an under sized power supply, if applicable). I used this feature as well.

I am happy with my purchase, and I plan to purchase another PC or two from them in the near future. Compared to other custom build websites that I've seen, CPU Solutions offers the most choices, the most detailed information/descriptions, and the best prices.

God is a refuge for us.

UPDATE
After my good experience with CPU Solutions in March 2012, I ordered another custom PC for a family member in April 2012, and one more custom PC in August 2012. Each experience was just as good as the first. Highly recommend.

This review was modified by backcountrybum on October 06 2012 10:50:44 AM

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5/5

posted Apr-09-2012

I've ordered from this company several times (6 magnetic 4x12-inch bumper stickers, and 2 vinyl 3x10-inch bumper stickers). They make quality products. The magnetic bumper stickers are thick, and no fading over the last 10 months. Their prices and shipping charges are competitive. They offer volume discounts for as little as 2 or more items, and no minimum quantities. They offer different shapes and sizes, and you can use one of their pre-made stickers or customize your own (even upload your own sticker from a graphic file). Shipping can take up to 10 days from the time you place your order, so just be patient (you're buying a custom product, not something made in China). If I need stickers or bumper stickers made, then I will continue to purchase from this company.

This review was modified by backcountrybum on April 09 2012 07:30:31 AM

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5/5

posted Jul-23-2012

I ordered 14 sprinkler nozzles on 7/14. The box was shipped on 7/16 using UPS, and I received it on 7/23. The order was fulfilled correctly and quickly. The shipping cost was high (almost $10), since the sprinkler nozzles are very light (if they had a USPS option, then the shipping cost would have been less than half). Thank you.

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5/5

posted May-14-2013

I signed-up with PlatinumTel (PTel) in May 2013 (the Real PayGo prepaid/pay-as-you-go plan). So far, I am happy with them. Everything is working fine, and the sign-up process was easy. Customer Service is very responsive: I have not tried calling them; instead, I have used chat and email. If there is a long wait with chat, then I just email them, and they respond within a day.

I have my own unlocked Nokia 2330c-2b phone. It's a GSM phone, and it works just fine with PTel's service.

The only reasons I've had to contact customer service are: #1 to learn about Real PayGo prior to switching to PTel, and #2 to disable (or place blocks) on data and text (I don't use either feature with my phone...just voice).

They have their regular website (https://www.platinumtel.com or https://www.ptel.com), and they also have a support website (https://ptel.zendesk.com). If you email them, then they create a ticket that gets logged on their support website (all your tickets get logged there, and you can review progress and respond---or you can just respond via email). There are also forums, announcements, tips/tricks, and feature requests sections on their support site (you can subscribe to them, and contribute to them).

If you want to save a little money on the SIM card, then check-out eBay by searching for "ptel sim". You could buy a SIM for $1 on eBay, or buy it from PTel for $5.

After researching PTel's Real PayGo plan, here are my notes:

#1
PTel uses the T-Mobile network (GSM).
#2
pay each 60 days or if balance is below $1.50
expires after 60 days or if balance is below $1.50
cancels in 5 days of expiring
#3
They try to retrieve your phone# if account canceled <30 days. If account canceled >30 days, then have to reactivate with a new #, purchase new SIM card and minutes; also, lose prior balance.
#4
expires if you make a direct international call; direct international calls are not included; you must use PlatinumTel International service by dialing 835 to make an international call, see website for details
#5
$10 top-up, expires in 60 days
#6
unused balance carries-over for a full year from the date it is loaded onto the account
#7
$0.50 fee deducted on 13th of month; fee is for Federal Universal Service Fund and WLNP
#8
5-cents per minute for calls
#9
411 charges (directory assistance); $0.50 per call, unless you dial 1-(800) FREE-411 (3733-411) which is billed at the normal rate
#10
how to check your balance:
* normal fee if done by phone (233, or #ADD)
* My phone has a feature that gives balance after each call, but it doesn't work with PTel
* Setup text and data balance alerts via their website (after you create an account)
* View your balance in your account on their website
#11
no credit for dropped calls
#12
autopay - not available
#13
SIM sizes: Mini 2FF, or Micro 3FF, or get the hybrid card that has both (that's what I did)
#14
You have the option to block text messages & data. It's free to disable these features; just contact them.
#15
cannot place calls to:
500, 700, 900, 976 numbers; party lines; operator-assisted calls such as third-party-billed and collect calls
#16
contact info:
chat, email, IVR, social media, or...
mailing: PO BOX 1825, Bridgeview, IL 60455
physical: 8108 S Roberts Rd, Justice, IL 60458-1668,
Phone: 611, or 708.458.9999, or 1-866-CALL-ME-1
Fax: 708.458.9989
M-Sat 9-9pm Central, Sun 10-5pm Central

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4/5

posted Aug-15-2011

The fountain had a manufacturer defect (it leaked from the bottom). I called Touch of Class the same day it arrived (Wednesday) and spoke with Chris. He helped me, but he could have been friendlier. He told me that FedEx would come by on Friday; I was home, so I waited all day on Friday (didn't want to leave the box outside unattended). FedEx did not come. I called Touch of Class back; Chris answered. He apologized and said my return authorization was still under management review. I asked to speak to a manager, and he transferred me to some woman's voicemail. I left a message and then followed-up with an email. On Saturday, I received an email from FedEx with the call tag pickup #. On Sunday, I received an email from Touch of Class, apologizing for the problem. FedEx picked-up the return on Tuesday. Within a week of it being delivered to Touch of Class, they refunded my order in full. Thank you.

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4/5

posted Oct-28-2011

I placed my order: Monday, Oct 10
They emailed the PayPal invoice: Friday, Oct 14
I paid with PayPal: Friday, Oct 14
I received my order: Friday, Oct 21

I called on Oct 14 (morning) to ask when I would receive the PayPal invoice; I got an answering machine and did not leave a message; in the evening, I received the invoice.

I emailed them on Oct 21 morning, asking for a tracking number. The box arrived later that day. I did not get a response from them.

The products are fine. Purchasing from an unknown/small merchant is a gamble. It would have been reassuring to get the invoice quicker, and a tracking number would have been nice.

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2/5

posted Dec-09-2011

I tried to purchase a Cuisinart disc (6x6mm French Fry-Cut Disc). I placed my order on 12/2, and received an order confirmation email right away. As of 12/9, my order still said "processing". I called and canceled my order (I was on-hold for about 5 minutes). The price was good, but my order was not fulfilled.

On their website, I noticed that very few items are marked "in stock". Most items do not have any "stock" indicator. And some items show backordered. They have their own warehouse; and I suspect that those are the items that are in-stock. If the item is at a different warehouse or with a different company or manufacturer, then I think those items have no "stock" indicator (and those items may have longer processing times). The item I tried to order did not have any "stock" indicator.

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