1/5

posted Sep-01-2011

Placed an order for a 8GB DDR3 ( 2X4GB) memory kit. Received a 4GB ( 2X2GB ) kit in mail instead. Called customer service and informed them about the mistake. They told me that they cant give me the 8Gb , It was a mistake on their side but they are unwilling to give me the 8gb at this price, SO they will just take their product back and give me a refund.

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Jan-23-2010

I placed an order for this book, and since I read the reviews from other buyers I called and verified to make sure I am going to get both volumes, but They only sent me the first volume and when I called they said return the book and order again or we can give you a 50% discount and you can purchase the second volume elsewhere.

comment on review | report?

Is this review?… Helpful (3) Cool (1) Share

1/5

posted May-07-2009

I ordered a logitech squeezebox boom from thenerds.com on 4/27/2009.
On 5/7/2009 i hadnt received the product yet, so I called the customer service to inquire, they said that they will call me back.
I received an email 20 mins later that the item is on back order so my order is canceled, I went to their website and it showed that the product is in stock and ready to ship, I also called their sales and they said its in stock and they were ready to charge me and ship it.
So I called the customer service again they mentioned that its not in stock, when I explained that the website and sales dept say that its available they said that now its sells for 50$ more and they are willing to sell it to me for 280 instead of original 230.
These people didnt honor their sales and canceled my order and were willing to sell it to me at a higher price, I will never shop with them again, I assume they dont care.

comment on review | report?

Is this review?… Helpful (1) Cool Share

1/5

posted Feb-01-2008

This is the third time thye are cancelling my order, This the same message they send everytime.
I have used three different google checkout accounts, same results.
When we take your order we have every intention of shipping it to you.
However, sometimes circumstances beyond our control can prevent this from happening.
There was a problem processing your GoogleCheckout method of payment for your Buy.com order #37930466
and consequently we had to cancel that order.
If you have already been billed then your credit will be processed in the next one to two business days.
For your security, GoogleCheckout will not share any payment information with us.
For payment questions or to inquire why your order was cancelled, please contact GoogleCheckout directly at: http://checkout.google.com
We regret that we had to cancel your order and hope you come back to Buy.com for your future
internet shopping needs.

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Dec-01-2006

I ordered a VGA on 11/14/2006 , Today after 2 weeks , I was checking (every other day) to see when I will get it,when I check the status of the order I noticed that the order has been cancelled, They didnt send me a notice or anything , just cancelled my order ! Like that ! No apologies no nothing! Its amazing how you can be careless about customer. I think they dont care.

comment on review | report?

Is this review?… Helpful (1) Cool Share

1/5

posted Oct-23-2006

I ordered 2 pieces of PC memory on Oct 2nd and it was back ordered , today after 21 days they just cancelled my order. and this is the explanation
"The product specifications inaccurately indicated the package included dual memory modules, totaling 2GB of memory. The product specifications have now been corrected to reflect one module and 1GB of memory. Because of this error, your order will be cancelled"
They punish you to wait for 221 days and then they cacel your order becasue of their TYPO.
I knew its not wise to shop with Best buy and I have always heard they have the worst customer service, I guess it was my own experience.
Will never shop with Best Buy again

comment on review | report?

Is this review?… Helpful (2) Cool Share