5/5

posted May-13-2006

The Vicious PC site tells you that the order will take 5-10 days to be processed, built, tested and shipped. It ended up taking longer (about three weeks until I was notified that it shipped). Not a big deal, I'd rather they take their time and make sure everything was right.

The only complaint I have about the time it took is that I was never notified that it was going to take longer. After 14 days I sent an email, I got a rather curt response telling me that they'd let me know when it shipped. Again, it isn't a big deal but it would have been nice if I'd been told it was going to take longer.

When the system finally arrived I was slightly dismayed to discover that the logitech G5 mouse wasn't included. I called Vicious and was told it would arrive the next day as it was shipped seperately. Not a big deal, I wouldn't have bothered calling if there had been a note included.

The system is beautiful with a clear side panel that shows how neatly it was wired. All the wires are wrapped together and there is a very cool neon light inside the case.

Is this thing on??? It is SO QUIET! It booted up perfectely (is is SO MUCH faster than my old system) with the Vicious PC logo as the background, very cool!

Here comes the test...I bought Battlefield 2 and FEAR and have been waiting to be able to play them. Both games are known to be system killers, monsters that you have to have a high-end rig to run at anything faster than a slideshow.

BF2 looks INCREDIBLE, I still can't believe how QUIET this system is. If it wasn't for the lights you'd never know it was even on.

I encountered a problem and had to call tech support. The 24 hour tech line is ALWAYS busy, I get the feeling it is one phone line for the whole country. Once California business hours came around I was able to speak with Jacky at Vicious. He got the problem straightened out in no time. It wasn't their fault at all, the problem lied with an external HD I have for backing up important files. Can't blame Vicious for that but they were still nice enough to help me out even though it wasn't the systems fault at all.

The only complaint I have is the 24 hour tech support is absolutely useless since the line is always busy. Since that is outsourced by Vicious PC it isn't their fault. In fact when I ordered the system Jacky at Vicious recomened that I didn't spend the extra few hundered dollars to extend the 24 hour tech support past the first year (first year is free). I get lifetime tech support from Vicious anyway. That was the deciding factor for me, it's rare that a company doesn't try to talk you into spending every possible dime. That made me believe that I could trust Vicious and so far I've been right!

I am VERY pleased with my system, so far everything is running smoothly and fast. BF2 and FEAR both look incredible.

I would recomend Vicious PC to anyone looking for a high-end rig at an affordable price.

This review was modified by azreal12 on May 13 2006 11:17:00 AM

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