1/5

posted Feb-14-2006

step by step guide about how they tried to screw me:
1. placed order, got email confirmation saying they got my order
2. five days later got email saying i needed to call them and confirm the order
3. called, talked to a very "sharp" and impatient man who is unfortunately also the manager
4. he first asked if it was my first digital slr camera, BIG WARNING! he is trying to see if you know your stuff and if he can pull the wool over your eyes
tries to sell filters and memory cards by telling you that you ABSOLUTELY NEED them when you may not, or at least not at that price.
the battery and charger are not included! he tries to sell those at a ridiculous rate, about 4x what every other site charges. also the warranty is not included, min. of $100 just for a 1 yr warranty. he was the most infuriating person ever, conversations go something like:
"do you have the sd action card?"
"no"
"well you're going to have to buy it"
"well i dont want it, i have a sd card"
"but you will have to buy it anyways"
"i dont want it"
"you're going to need it later so you might as well buy it now; i'm giving you a good deal"
"who says i'll need it later?"
"if you're going to use this camera to its full potential (something along those lines...) then you will have to buy the card"
and so on and so on. in addition he likes to remind you how much of his time you have wasted every few minutes. i tried telling him i would call back because this was too many options and i didnt have time and he raised his voice with me (putting it nicely) and told me i couldnt do this another time, ive wasted 10 min. of his hour, etc. so then, my total went from the $600 i had agreed to pay- and was on my order confirmation- to over $1000. absolute rip off! so then i said simply that i'm canceling my order. haha, 20% restock fee on an item i had not yet confirmed to even buy so they couldnt have possibly taken it off the damn shelf. anyways i was mad and said fine and hung up- i was late for work.
5. called him back when i had time (they couldnt ship because i hadnt yet added my street address to my amex card) i had support from the site about warranties and return policies. essentially told him that i was canceling the order and if i was charged at all for restock or anything, i would deny all charges and explain the issue to amex. he tried to explain something about how the warranty included is for the store but you have to buy the company warranty (or maybe it was vice versa?)
6. manager thanks me for wasting his time (sweet, huh?) and hangs up.
conclusion, no charges as of yet, bought same camera that included battery, charger, etc. for $30 more off amazon. shipped quick, not a problem. i'm planning on drafting a better account of this to send to better business bureau and maybe to nikon. DONT BUY FROM HERE, ABSOLUTE WORST EXPERIENCE IVE EVER HAD ORDERING OFF INTERNET. thats about all.

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