2/5

posted Mar-17-2013

I purchased a steel bedframe from Boltz. The quality of the item matched my expectations for a $1,099 item. At the time I place my order, Boltz collected a $93.14 shipping charge, and the item arrived about three weeks later. Thirty-days after that, the carrier sent me a bill for $98.00 because Boltz undercharged the shipping fee. The carrier (FedEx freight) stated this is a common trick. Buyer beware.

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1/5

posted Apr-10-2012

My experience was the same as "aeyurkov" below. I ordered four blinds. Three were correctly manufactured, one was not and contained a defect rendering it unusable. My attempts to contact selectblinds.com have been fruitless. While the website promises warranties and satisfaction guarantees, those promises are illusory.

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1/5

posted Jun-23-2010

FactoryOutletStore.com charged my credit card but never shipped the product. I am beginning the process to get a refund and will amend this review once I have something meaningful to report. In all, a pretty disappointing experience.

This review was modified by aussiedoggie on June 24 2010 05:47:24 AM

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5/5

posted Feb-04-2009

I place many online orders through Costco.com and have always had positive experiences. The products are always quick to shop. The one time I was unhappy with a product, I enjoyed the convenience of returning the item to a local Costco retail store.

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5/5

posted Feb-04-2009

This seller's website is a bit difficult to navigate if you want to see all options available for a particular product. That said, once you selelct your desired products, the service is fast and efficient. I consistently observe that this company has the lowest prices for products that are actually in stock.

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5/5

posted Feb-04-2009

I've placed many orders with this seller over the years. Each time, the products and the company's service exceeded my expectations. Make sure you select the option to receive emails, as you get notified of some terrific sales.

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5/5

posted Feb-04-2009

I've placed several orders with Just Blinds, ranging from 18 blinds for the entire house to five blinds for a vacation cottage. Each time, the items exceeded my expectations. After-sale service and communication was great.

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5/5

posted Feb-04-2009

Great experience with this seller. The web interface was easy to navigate, and the products were shipped promptly and arrived in perfect condition. I did not have the experience of the other reviewed regarding Verified by Visa.

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5/5

posted Feb-04-2009

I was a new customer to Pet Edge and was very pleased with the service. I placed a large, complicated order with items ranging from dog toys to grooming furniture and dryers. Every item was shipped promptly and arrived in great condition. Prices are, overall, competitive. The shipping costs are a bit high, and since I became a customer, I've received several emails advertising free shiping on select items. This might be worth an inquiry to the company regarding any ongoing promotions that are not reflected in the website.

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5/5

posted Feb-04-2009

Very fast shipping of this Nikon SB-900 flash. Item arrived in perfect condition, and Amazon offered a very competitive price. Amazon's service is much better than that provided by photo retailer B&H.

This review was modified by aussiedoggie on June 23 2010 06:56:09 PM

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5/5

posted Feb-04-2009

This is a great seller. In-stock merchandise was shipped promptly and arrived in perfect condition. I have rotated my equipment purchases among the major online photo retailers. I've recetly dropped Adorama's prime New York competitor due to lengthy processing time prior to the order being shipped. At the moment, Adorama is providing the best service.

This review was modified by aussiedoggie on February 05 2009 04:24:18 PM

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1/5

posted Feb-04-2009

In past years, service from B&H has been exemplary, but the company's shipping times have grown increasingly lengthy. On my last order of an in-stock item, B&H took five days to get the item into the hands of UPS. I would think a company would try to keep customers instead of driving them toward other merchants. Certainly, B&H had a lower price than most of its competitors, but in hindsight, I made a mistake attempting to save $25 on a $1,400 lens and regret purchasing from B&H.
_________________________________________________
Amendment as of February 8, 2009:

Since B&H posted most of its email to me, I think fair disclosure mandates that I post the omitted last paragraph of B&H's email along with my response:

B&H: "Under the circumstances perhaps " Customer Satisfaction: Very Dissatisfied (1 of 5)" is a little harsh and you'd consider modifying it?"

Response:

I have received your request that I modify the rating I placed on resellerratings.com. Thank you for your note. I appreciate your response and applaud you for working in a job that must be quite frustrating. As a clarification, it appears to me—upon a review of the UPS website—that the item in question was shipped on Wednesday, not Tuesday as you suggest. While only a minor misstatement, it is nonetheless significant to me because a Tuesday shipment, coupled with the selected 3-day shipping option, would have allowed receipt of the item on Friday, prior to my trip to your City for photographing the Westminster. The Wednesday shipping pushes delivery until Monday and necessitates my use of a rental lens.

I also applaud your efforts to deter credit card fraud and identity theft. These efforts were apparently still underway on Tuesday, four days after I placed the order, when your company telephoned me to confirm that the delivery address was, in fact, my address. I do not work in your industry and have limited knowledge of the steps you (or your insurance carrier or bank, if relevant) deem prudent to deter credit card fraud and identity theft. As an outsider, however, it occurs to me that needed phone calls could have been placed on Sunday or Monday, rather than delayed until Tuesday. Indeed, such calls could have been placed on Friday afternoon or Saturday, but for B&H’s election not to operate during those times. But more to the point, and again as an outsider, I note that you have ready access to my order history, at least since the time that I registered with B&H earlier last month. I respectfully suggest to you that the successful and fraud-free execution of an order placed four weeks prior, by the same buyer, using the same credit card, and shipping to the same address, is a fact that should streamline the verification process.

I appreciate your contact with the B&H verification department manager. Perhaps you can access a transcript of the live chat I conducted with your customer service department on Tuesday. Knowledge that an order placed Friday was still languishing in B&H’s hands on Tuesday, four days later, was not limited to the verification department.

On a final note, my rating of “very unsatisfied” is based upon the gap between your company’s performance and my expectations for an online transaction executed in 2009. I recognize that other buyers may have different expectations and that other buyers might receive their in-stock B&H purchase sooner than the ten days in which I will—with luck—receive mine. I also recognize B&H’s unfettered right to set its own hours, its own policies, and its own procedures. I do that myself in my own business and, frankly, if anyone dropped by my office to visit me after 3:00 p.m., they will be disappointed. If a client must see me in the late afternoon, that client will be very unsatisfied with the poor service. I have chosen, however, to set my hours in a way that is convenient for me. Your company has done the same. We diverge, however, in the extent to which we are willing to provide an explanation for poor service and offer that as a substitute for actually providing good service.

I hear your comments about knowledgeable sales staff, but I am not sure how that touches the issue of a simple purchase transaction not unlike dropping coins into a vending machine. I pay money; B&H delivers merchandise. A ten-day gap between these two events leaves me very unsatisfied with the experience. It’s telling that you don’t appreciate that.

This review was modified by aussiedoggie on February 08 2009 07:00:32 AM

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