“I absolutely trust KEH's condition ratings, and regard KEH as one of the most trustworthy and ethical companies in the photographic field.
Things that could be improved, and these are nit-picking: It seems to take 48 hours to get an order out the door. Next day would be better.
KEH's return policy is fair and generous, but I'd like to see the return period extended from 14 days to 21. Or maybe 14 days from arrival, instead of from invoice date. I'm pretty busy, and sometimes just don't get to testing a new item fast enough.
I do not use KEH's repair service because I had a less than satifactory experience with it, and according to web reports, I'm not the only one.
Finally, the web site needs a tweak: The heading for each item just repeats the page header. For instance, if the page heading is "Nikon Digital - Camera Bodies", then every item on the page is labelled "Nikon Digital - Camera Bodies" when the labels should be "D90 12.3 Megapixel,"D100 6.1 Megapixel", and so forth. This is a design error, and is unhelpful. If you can't really fix this, just take the repeating headings off.
Overall, KEH is one of the best companies I've ever dealt with. ”