1/5

posted Mar-07-2012
I would not recommend using this merchant. I ordered my daughter's wedding invitations and was very excited with the invite and the initial service we received. Monica was very patient throughout several modifications. Then we received the invitations. First, we ordered two seperate RSVP cards (April 13 and May 13), I received April 23 and May 13th and yes, both proofs I was emailed were for the 13th. I immediately emailed the company and now have to send them a picture (as proof) but the invites have to go out so they will be going out with the wrong date. Also, the invitations WERE NOT ASSEMBLED. The one we selected indicates the "verse is printed on inner paper" but what they don't say is that this inner paper isn't pasted into the invitation. I've asked how we do this and have yet to receive a response.
Final issue, not as important, in the last email they indicated we received a total of 80 response cards when it was 120.
For all of these reasons I will NEVER be using this company again and would warn others not to. They are very responsive until they get your money.
“Hi,
We are so sorry for the trouble we brought to you.We have reprinted the response cards for you for free and have them shipped to you. You will receive them in the next 2 work days. Our folded cards need customer assembly as pictures show on our website. We print verse on inner papers for all folded cards on our website. We apologize for sending you wrong response cards, and we will refund you $20 as a reimburse. We will improve our service in future. Thanks for your understanding.”