1/5
posted Apr-05-2012
On 3/22/12 I contacted Vann's through their website to get some more information on Definitive Technology speakers. I got a response the same day from one of their "Product Specialists" who kind of answered my questions but I needed more clarification. He asked a DT rep for clarification and I had an answer within 24 hours of my original request. So far so good. In his last response the Vann's rep told me to contact him and he could put a system together for me. That's exactly what I was trying to do as I was looking to assemble a new home theater complete with a TV stand so I placed a call to the rep's direct line as he gave me that number in the email. On the first call I got voice mail so I left a message. No response for two days. Called again....got voice mail and left a message. No response again for two days. Third call got voice mail but did to leave a message. Instead I immediately called their 800 number. Their automated system put me in que for the next available rep. When the rep comes on the line it is the same person I had been trying to contact. You'd think this would be good. Well it started out good....I gave him a list of equipment I was interested in, including the TV stand. He made some suggestions on additional accessories and equipment he thought I would need which all sounded good to me. Once we were done he asked for my phone number and email address (which he already had) and said he would get back with me in a couple of days. That was on 3/27/12 and I haven't heard anything since. So I guess business is good at Vann's.
This review was modified by
apmr100rs on April 05 2012 09:34:41 AM
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![Share](javascript:share_rating({"review_body":"On 3\/22\/12 I contacted Vann\u0027s through their website to get some more information on Definitive Technology speakers. I got a response the same day from one of their \u0022Product Specialists\u0022 who kind of answered my questions but I needed more clarification. He asked a DT rep for clarification and I had an answer within 24 hours of my original request. So far so good. In his last response the Vann\u0027s rep told me to contact him and he could put a system together for me. That\u0027s exactly what I was trying to do as I was looking to assemble a new home theater complete with a TV stand so I placed a call to the rep\u0027s direct line as he gave me that number in the email. On the first call I got voice mail so I left a message. No response for two days. Called again....got voice mail and left a message. No response again for two days. Third call got voice mail but did to leave a message. Instead I immediately called their 800 number. Their automated system put me in que for the next available rep. When the rep comes on the line it is the same person I had been trying to contact. You\u0027d think this would be good. Well it started out good....I gave him a list of equipment I was interested in, including the TV stand. He made some suggestions on additional accessories and equipment he thought I would need which all sounded good to me. Once we were done he asked for my phone number and email address (which he already had) and said he would get back with me in a couple of days. That was on 3\/27\/12 and I haven\u0027t heard anything since. So I guess business is good at Vann\u0027s.","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/review\/1420947#comment1420947","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"apmr100rs","rating":"1"}, "single");){kind=link}