“Priced match newegg and the best extended warranty in the business. 2 years bring it back and get a full store credit so basically you can upgrade your pc every 2 years for 25 dollars per component. I just got 2 samsung 840 pro 256gb ssd's for free. ”
“I ordered a scope over the phone and spoke with several people including Rod,Mike & I cant remember the other guys name but all were VERY polite and went out of there way to help me as the scope arrived damaged....not from shipping but from the manufacturer Meade. There were blemishes small dents and it looked like hell. I called them & they gave me the Meade first light option or returning to them. I called Meade and OH MY GOD they accused opt of selling me a refurbished scope! The scope was brand new and sealed with Meade's tape! Meade told me that if i send it to them they were going to send me a refurb scope back!!!!
I went off on the rep and told him I have the paper from Meade with the serial # and inspect date showing it was brand new. HE told me we don't send out new scopes in that condition! I asked for a manager and was told none were in! I then went off on the punk and he hung up on me! I called Opt back and spoke to Mike west who went out of his way Paid for return shipping to him which had to be at least 300 bucks! LS 8' scope. I didn't want another LS after what i went through so we discussed other brands and he offered to extend a sale that was going to expire on a 9.25 Celestron but in the end I settled on a 8' LX90. He made it an even exchange and said he would fight with Meade for the price of the return shipping.
He sent UPS to my house to pick up the scope and as soon as i called him and told them UPS picked up the scope and tripod He shipped out the new lx90 before he could even track the return!!!! Now that is trust! I could have sent them a box full of rocks if i was a criminal and I would have had two scopes because they are both arriving on the same day! ON TOP OF THAT he had his staff at my request open the new LX90 and go over it with a fine tooth comb to make sure Meade didn't give me another bad scope. What more could I have asked for? Between the org shipping the return shipping and the shipping on the new scope he has to be losing money! Unless Meade helps him out, I am in NY and have a ups account so the price I said for ground shipping was over 300 each way, WELL DONE OPT! You have a VERY HAPPY new customer here hopefully for life!”
“No one is better! Been with them for 8 years? Wish they had stores! Imagine all the stuff! seriously though they are the best especially when it comes to issues! NO ONE CAN COMPARE TO THEM ON THE NET ”